Home2 Suites by Hilton Utica

They never let me check in and I still haven’t got my refund yet

MISERABLE experience. $200/night and we get only 3 pillows for a king size bed. Front desk: “We don’t provide extra pillows.” Agreed that room should have 4 but “We don’t have any more”, then breathing/silence on phone. Teenagers running wild in the halls PLAYING HOCKEY and piling in 15 to a room. No adults in sight. Other desk clerk dropping F bombs in lobby. AWFUL experience. STAY AWAY.

Excellent guest services for room cleanliness and lots of great options for breakfast. I've stayed at alot of hotels as a Diamond Member and really commend the staff here especially Zack and Tasha who took good care of my family during one of my business trips , thank you on behalf of Solomon Chang - Hilton Diamond Member

Am a loyalty member so I booked, chose my room on line and downloaded the digital key. Got to my room, luggage in tow, at 5pm to discover the key didn't work, so I went back to the desk to find out the room had a maintenance issue. Was assigned another room with a king, in lieu of my booked 2 doubles. Wasn't provided complimentary water or welcomed as a loyalty member. While the room is relatively new, the carpet in the room and public areas already has stains. Wish Tru would put laminate flooring in, just feels cleaner to me. The lobby also needs some HVAC work, very warm as you enter. Room AC works great but really hot in the lobby. A lot of street loud mufflers, fortunately I always travel with a fan for white noise. The area is ok but I drove to the grocery less than 2 miles away and it's VERY ROUGH. If you need groceries, I would't recommend leaving the immediate hotel area. Lastly, getting into the hotel is a bit tricky. You are forced to do a u-turn if coming from the west. (Between a restaurant and the hotel) There is only one entry drive and it isn't marked very well. There is also no "Entry sign" or any indicator at the lobby entry vestibule that it is the front door of the hotel. Just found that a bit odd.

A friend and I spent 10 days traveling from Springfield, MA to Niagara Falls, CA and on to Toronto and returned via Utica, NY. We enjoyed stays at Hilton all along the way and really appreciated the wonderful breakfast buffet. But, we were so impressed with Tasha at the Homes2Suites by Hilton in Utica. She appeared to do it all and was attentive to everyone's needs, refreshed the choices constantly and was even responsive to individual needs. Very impressive work, Tasha

Great stay, hotel is well located, staff were excellent and very helpful. The beds and bedding we very comfortable. Breakfast is decent with good variety. Rooms have a small kitchenette that was well equipped and very clean. Gym located good to although we did not use as we were only there for one night