Gastnutzer
1. März 2024
I had a bad experience. I tried to arrange a surprise for my wife, but not only did they not understand my request, but I was ignored when I tried to explain. The reception was surprised when we asked about VAT exemption for foreigners and said that this did not exist (whereas in Buenos Aires and Bariloche we were entitled). They made us wait 40 minutes for our dinner table when it was ready and they didn't tell us. The water in the bathtub started to come out brown and not heat up, but the staff said that was normal. When I insisted that it wasn't, they promised to send someone from maintenance, but that never happened. The covering had old wine stains. An order for the à la carte breakfast (omelet) took more than 40 minutes. The air conditioning temperature control stopped working on the last day. The staff did not want to help book a taxi to take us back to the airport, claiming that we did not book this service at check-in (although they did not inform us of this). In short, a two-star hotel that charges as if it were five, with unprepared and uninterested staff in resolving guests' problems. It appears that there is no manager or concierge at this hotel. I do not recommend.
Übersetzen