Keyonna Beach - All Inclusive - Couples Only

Long and honest review. First time we have been to an all-inclusive resort so we can’t compare it to any other of those. The resort is lovely. I only gave 4 stars because there are some areas that could use some improvement but I think you have that with most places. We stayed in a beach front sanctuary room, #60…this building is new and we loved it. To me it was the best view of the ocean in the whole resort. We had a bed and 2 chairs on the balcony. It was so hot the first few days that no matter how cool you had the a/c it was still not cold like we like it, I suggest to bring an extra fan. Especially for the bathroom, and if you shower at night…bring a battery operated light as you can’t see well in the outdoor shower. The outdoor shower water never got hot, it was just warm so if you are sun burnt and it’s raining you will freeze in the shower . Bring air freshener for bathroom also. There is a water station and ice at the bottom of the steps (ice is around behind it)…I wouldn’t have known about it, if I wouldn’t have seen someone else getting it. They only brought 2 towels and 2 wash cloths each day and some days we did tours, etc and had to shower more than once. The rooms were cleaned around lunch, almost every time we went back to the room for a break from the heat/beach they would be in there…not sure why they didn’t start earlier and it seem to take them awhile. Mini bar (fridge) was stocked daily. Everyone was friendly and spoke but I only felt like a few people was friendly then everyone else…no one went above and beyond for us other than our beach guy, I can’t remember his name but it started with a T. I asked for a watermelon drink and he made it happen with fresh watermelon. The housekeeping lady is the only one that told us Happy Anniversary and nothing else happened, nothing to make our day feel special. Our beach guy brought our food and drinks to us daily, except for his days off. The Bali beds and lounge chairs were nice, not having to fight for a chair or place at the beach. They need a fan in the top of the Bali beds. Beach towels were provided daily but sometimes they smelt bad. There was few people out on the beach in the water but most of the time, it was like having the place to yourself. The walk to dinner was dark, there is lighting but some areas not so much. The food was good but sometimes inconsistent at lunch, etc…we would order burgers and one would have no cheese and bacon and the other one had cheese and toppings no bacon. I asked for fries for the first two days and never got them until the 3rd day. Kinda like you got what they wanted you to have no matter what you ordered. Breakfast and lunch is the same all week so got old, we ending up eating a few days for lunch in the restaurant to get something different than the beach grill food. Be advised their menu online isn’t the same as when you get there either. And the portions of the wings are small. The burgers and hot dogs, quesadillas, and Jamaican beef patt

2024 Review If you don’t like long reviews, you may want to skip this one. This is our 2nd visit to Keyonna. I personally like thorough reviews when making such a costly decision. Really, everything is about the same as my 2021 review, but some different names to recognize along with 2 bad experiences. (I originally had my 2021 review at the bottom, but had to take it out because I went over the limit). I am not a writer, but I love to write. :-) I can honestly say, the trip was almost as magical as the first time around (our honeymoon). Everything was just how we remembered it. It was so great to see a few familiar faces. From my con list in 2021, they listened to #1. Our bathroom had a light up, retractable mirror. I was SO happy about that. On con #2, we did have a “congrats on your nuptials” card in the room, when we were there for my husband’s birthday/early Anniversary. Not a big deal. We got the most amazing room, so we had nothing to complain about. The first trip (our honeymoon) they had the wrong initials on the bed. Also, not a big deal, because we landed the room I had been dreaming about. This time, we stayed on the new end of the resort, (#48) and those cottages were amazing. I love how they are elevated, giving you even more of a view of the ocean. The week before arrival, we received an email asking about our mini bar preferences, etc. I put in the notes “we would like a room that doesn’t have foliage blocking the ocean from the plunge pool”. I don’t know if it was a coincidence that we got that, but luckily, we had nothing blocking our view. I have seen some pictures where people are looking at bushes from the plunge pool. We wanted to look out into the ocean. With that being said, I don’t think there’s any “bad” room at Keyonna. I have read a lot of complaints about the service being too slow at breakfast and dinner. We stayed 9 nights, and there was only one night where we had to wait longer than usual. I am sure like any business; they are sometimes short staffed. We were in paradise and had the company of each other. We really didn’t care about waiting a little longer. 8 of the 9 nights were perfect timing. And we never waited long for breakfast or lunch. Just like the first time, the food was cooked to perfection and the perfect proportions. Not to mention, you have Grill Master Jevaughn starting at 10 am. Boy did we miss his grilling over the few years we were gone. He’s amazing, personality, AND grilling. Along with Jevaughn, I MUST recognize the amazing staff we had the honor of spending the majority of our 9 nights, 8 days with. And one person, sadly, not so pleasant and may make us consider a different resort. - Tevin - Our beach service through most of the trip. He was on point with the timing. Seems like we would take our last sip, and here he came with fresh drinks. We were able to enjoy stories and share our own with him to build a nice friendship. He’s a real gem within Keyonna, and we hope to see h

Outstanding customer service with professionalism and genuinely care for her guest by Inger , Manager on Duty. Inger accommodated all our wishes and truly made a fantastic island experience! Ask for her at check in and your vacation will become incredible special. Also wonderful service with genuine smiles and very friendly, thoughtful by the entire staff for breakfast, lunch & dinner! Thank you Odel , Lyndon, Maria, Sheldon , Kimberly , Tiffany , Andedra , Luca for your attentive, excellent service! You guys are so nice , you go above and beyond to make sure your guests are taken care of ! ️

We had an outstanding start to our holiday with a superb welcome despite our late arrival and a room upgrade. But the holiday ended with the customer service department falling desperately short and seemingly not caring about our needs - instead eager to see us away from their premises. Having accepted that as advertised the resort has a "rustic" vibe which we were happy with there were highlights. The fish at dinner, the excellent house wines (Primitivo exceptional as a house wine), the beautiful beach, the excellent service from those working in the restaurants and bars, the general friendliness of everyone you met (gardeners, maintenance, cleaners etc) and the comfort of the rooms were some of the positives. Our flight home was at 21.10. We had asked repeatedly for an extension of our room - we were happy to pay extra for this - and were told we would be told on the morning of our departure what was possible. I checked with customer services on the morning of our departure and was told we could not retain our room as they had customers booked in to it on the day of our departure. I noted that the hotel was by no means at full capacity and one of the staff confirmed they were not full. I was though told they would contact me within half an hour to tell me if I could have a shower room during the day. That promised contact was never received and we were left sweltering in our return clothes and being kicked out of our rooms at 12 noon. Given there was no air conditioning in the public areas we had no alternative but to bring our transfer time forward and leave the resort earlier. Fortunately, we called another resort we had previously visited and found a far more helpful attitude. Their customer services was able to provide us with a room from 1pm to 6.30pm for just $20. Because we were previous visitors this was a nominal sum to cover toiletries, towels and a re-visit from housekeeping but it was a welcome return to what I would expect from an outstanding customer service team Guess where we are going later this year when we visit Antigua again?

Loved our stay at Keyonna! The staff were so friendly and helpful. Everyone always had a smile on their face. The beach was incredible and the cabanas were comfortable. The food was amazing.

Loved Keyonna Beach Resort in Antigua! The staff were absolutely amazing. We will definitely be visiting again.

The staff at keyonna are amazing. We stayed for 2 weeks in a plunge pool room. We had a few small issues that the friendly staff sorted out immediately. The plunge pool was awesome, day bed on the beach was lovely. The outdoor rain showers were a great touch and the room was very spacious. The housekeeping ladies kept our room spotless. I’ve visited the island many times over the years but this was our first visit to this hotel and the staff are truly its biggest asset. Ferron on the beach, Lydia on reception, grill chef on beach, Lyndon and all his restaurant staff were attentive and great fun. Devone was the best drinks waiter! Hotel has a more Rustic charm style vibe than glossy 5star style.

Keyonna Beach Resort is truly a hidden gem, offering an unparalleled sense of serenity that makes you feel instantly at home. From the moment we arrived, we were struck by the tranquil atmosphere and the attentive service that seemed to anticipate our every need. The standout feature of our stay was undoubtedly the food. Each meal was a delightful experience, with flavors that consistently exceeded our expectations. Javaughn, the Grill Master, showcased his talent with perfectly cooked dishes that highlighted local ingredients. Fearon, our dedicated beach server, went above and beyond to ensure we had everything we needed while enjoying the sun and sand. Our mornings were made special by the warm presence of Luela, who brought joy to the breakfast crew, along with Dy and André. Their smiles and attentive service turned each breakfast into a cherished moment, setting the tone for our day. Overall, Keyonna Beach Resort felt like a true home away from home. The combination of serene surroundings, exceptional service, and outstanding food made for an unforgettable experience. Sendy-Ann and her crew have perfected the all inclusive resort. We can’t wait to return!