Mereva Tulum

Mereva is SUCH a beautiful resort. Our room was very clean & the staff was great! Location was beautiful and the grocery store located near the resort is super convenient. I don’t speak Spanish so Erick help me during my stay and was very attentive. His customer service is excellent!! He went above and beyond to make sure we were satisfied. Will definitely book again!

Mereva review We chose to spend some of our time in Tulum at Mereva because we hoped for a peaceful and gorgeous beachy getaway but unfortunately the hotel missed the mark for us on a few aspects. The positives that should be noted- the hotel is clean, the room is spacious with a good shower, some of the staff are welcoming, the pool is nice, the beach area is good for sun lounging and it is quiet. However some things we were very disappointed with and I think important to emphasise the difference of the advertisement compared to the reality. You cannot swim in the sea(we did know this going in) but even further out(at the end of the pier) the water is brown with seaweed and rocks. It’s possible with shoes but still unappealing. The pier itself had dirty pillows for guests to sit on. The hotel itself was like a ghost town, admittedly its low season(I think we were maybe 1 of 3 to 4 guests) we did not feel it had a relaxing atmosphere. The restaurant is overpriced (we stayed in central tulum for half of our trip and we found nothing close to Mereva hotel prices), the food we had was below average. The restaurant’s selling point is their wood fire oven, the pizzas were incredibly disappointing- no flavour, anaemic colour and terrible dough. Restaurant experience was poor despite being 1 of 2 tables throughout the evening- inattentive waiter left us frustrated was more occupied with his phone than making us feel welcome and catered for. Breakfast felt rushed from 10 onwards, as if inconveniencing staff despite only being one of two diners. If this is inconvenient please amend your breakfast opening times. If you want to explore Tulum in anyway or are into eating/shopping/exploring then this is NOT the place for you- it is extremely remote and taxis to Tulum are around 600 Mexican pesos to get to centre from hotel one way. You only have a slim choice of some other hotels nearby to eat/have a drink- we explored them all and they are similar vibe. If any, I would recommend Casa Altamar if you want the best dinner on the road.

Came with my two kids, we enjoyed every part of the hotel, from a small splash at the deck, to playing chess in the beautiful terraza and having the best attention from Eric (waiter, photographer, best host, jokes). I haven’t had a better attention in a hotel!!

Mereva is a good quiet place to stay in Tulum, off the beaten path with lovely nooks and crannies. Our room was clean and tidy, the plunge pool and absolute dream (it was HOT during our stay) and the front desk and restaurant staff especially attentive. Our AC unit did not work well the first night and it was rather hot, but we spoke with the desk and it was fixed immediately. The beach is small, but has plenty of loungers. The dock is workable and an easy place from which to snorkle. Francisco, Eduardo and Jose are all friendly, helpful and attentive. Prices at the hotel and the restaurant are quite reasonable. Recommend.

Overall very good hotel. Had a ground floor beachfront room - with air con! beach was clean and lots of staff cleaning /pruning the plants too. The external plunge pool didn't really get used as normally had a few dead bugs in it. Both pools were great for cooling off in. Breakfast was amazing. Drinks are overpriced. Would have really welcomed more storage in the room as there was 2 adults, 15yr old and 10r old in my family. Also a string to hang wet clothes or equivalent. Special shout out to Francesco for helping us out of a hole when hire car was towed due to husband parking in a yellow zone for 15mins. An expensive mistake(~£400). Staff are always polite and always say 'hola'. Our first time in Mexico. Thank you Mereva!

! Our planned trip to Mexico hit a snag when our originally booked hotel was shut down last minute. In a scramble to find a new place to stay, we stumbled upon Mereva online. We visited the property and were immediately impressed by the amazing service. After checking out a room, we decided to stay for six nights. The food was excellent, and the service matched(extra shout-out Luis and Erick!). We ate most of our meals at the hotel and were never disappointed. Overall, it turned out to be a fantastic experience, and we can’t wait to come back. Highly recommended!

Beautiful hotel and location on the beach. They provided great service and free rentals for paddle board and kayaks. The only complaint is that the power went out fairly often, leaving us with no air conditioning overnight for 2/4 nights of our stay. It was very hot and difficult to sleep.

Beautiful seafront hotel rooms and delicious food. The cenote is incredible, so fun to swim in the brackish water. The breakfast at the mereva was great. The docks offer excellent sunset views and morning coffee porch sits. Good price for Tulum.

Great hotel, staff fabulous. especially Eduaro on the front desk. Good food at the restaurant. Beautiful gardens. Very quiet. Two pools, room was comfortable and very clean. We walked to the Cenote, just up the road. We did not leave the hotel as we did not have a car but we were there to rest and relax.