Aroma Tulum & Beach Club

We came here 2 years ago, just before the Pandemic hits, and we had a blast ! Great functional room, nice breakfast, great service, and they had some great bike we could use for free! 2 years after - what a change, but in a bad way. The warm welcoming was gone, the room look extremely run down (furnitures, probably something to sit on, was missing… and instead 2 huges plants pots were there, empty but a bit dirty inside…see picture), and the whole place look tired… The place is made of concrete and there is literally pieces missing on the floor and the walls… (see picture). I could mention so many other things, like the Pool, in which I wouldn’t dare to soak my toes (see picture… it’s written on the sign P__L only, 2 letters are missing… who care 😂), but I’ll stop there, the list is too long. We asked the first days to reserve bike for the day after - the lady said “first come first served”. The next morning we ask for bikes - they were all gone and the other front desk clerk said :”you should have reserved yesterday !” What ?!? Anyway we rented bikes that day and reserved the hotel one for the day after. The morning after, they had the bikes for us… but what happen to them in 2 years ?!? First time we came they were going well, now, every part are shaking, there is rust everywhere (so much you cannot adjust the bench anymore it is stuck there), the mechanism is ruff and the break are slack (see picture!) - we didn’t used them and rented bikes again ! To finish it all, the first morning, I made myself a coffee with the nespresso coffee machine there - which was working fine (I also have a Nespresso machine home since at least 7 years). When I came back, they told me : your Nespresso Machine is broken 🤔 I asked :”What happen, it was working fine this morning”… They said “yours to tell us!” I didn’t broke it, and if I would have, I would have told them ! They wanted me to pay for the replacement of it - I felt they really tried to do extortion on me ! Could this broken machine come from an other room ? Could it be the made ? Howcome they k ew before me that it was broken ? I don’t know, the only thing I know it’s I didn’t break it (they are quite solid in top of that) and they try to trick me. After a harsh discussion, they finally accept to gave me my deposit back (minus the room charge, on which there was of course overcharges…), but for the first time in my life I don’t trust an hotel and I’ll make sur the amount is refunded in my bank account… On the good side : the breakfast and the lady serving it was nice, and the interior court is still cute. All this to say : Tulum is a little paradise full of great, design, affordable and fun hotel, don’t bother to come here anymore - they dont bother to maintain the place well or to give you a nice experience anyway…

My friend and I just stayed at Aroma and we had an amazing experience! The location of the hotel is perfect for anyone wanting to get a little of everything that Tulum has to offer. It is bike-able to pretty much everything you could want like cenotes, the beach and the centro strip. It was a huge plus that they had bikes for rent in the main entrance! The staff was incredible and so friendly. They were quick to get us anything we asked for and even just to provide helpful information and recommendations for things to do/places to go. The free breakfast was delicious and just the right amount of food and the burritos are a must try for lunch/dinner. We really enjoyed that it is a smaller building because it stayed quiet and felt a lot more cozy and personable. The rooms were a bit dark with all of the black but still very comfortable and matched the vibe of the whole place! We would definitely recommend staying here and hope to be back again someday!