Selina Tulum

NO! DONT DO IT!! RUN!!!! If you value your sleep don’t stay here. When I say it was loud it’s an understatement. My husband and I played the white noise from our phones to try to drown out the noise but it was impossible. You could hear the music blaring from the beach club and from the bar across the street. It was exaggeratedly loud. On an other note the hotel tried putting us in a room that we didn’t book. They tried to put us in a room where we would need to shared a restroom. The room we booked was a 100% private room. If you do stay don’t store your food in the fridge. The staff goes through ALL bags looking to see if you have stored alcohol which is prohibited. Imagine if they are sick or didn’t wash their hands and they are rummaging through your food?

It is only the third day of 14 for us but we have no other option than to write this review now. We were also at Selina last year and it was highly recommended, which is why we chose to stay here again. However, Selina has separated from Mia Restaurant & Beach Club, which has led to big & bad changes. The first two days were normal but we noticed that the service and quality had gone down, which is understandable. Today we went to breakfast and suddenly we were supposed to pay extra for almond milk and the portions were half the size. From the yogurt to the muesli to the fruit and the fried egg or omelette, everything was halved. I then went to reception and was told that the staff themselves did not accept it but that this decision had been communicated by management. As compensation we were supposed to receive an "extra portion", whereupon we were given a small bowl of scrambled eggs without anything on it for three portions. This is not a criticism of the service, it is really great but this change from one day to the next is unacceptable. If I had known this before booking, I definitely would not have chosen the Selina again. Unfortunately I can no longer recommend it.

Sol was an amazing teacher. Not just for calisthenics but she had a beautiful philosophy towards life. Thank you for the experience at the beach. I would definitely come back and visit again. Tulum is the best. We’re from Vegas so to disconnect from the every day city life is a must.

It was horrible. So expensive for no reason. I booked a private room. As soon as I opened the door there was such a strong smell of dump. The bed sheets felt wet all the time. I could barely move inside of the room. The keys were never working and they always charge you for the keys even if you return them. And the cherry on top of the cake, the guys working at the reception were so rude and unhelpful. Better stay in the city with way better airbnb and way cheaper.

I need help, I have a reservation for January 2025, I booked 8 months ago and just discovered Selina went into liquidity in July, I can't find out if the new owners will honour my booking, all emails bounce back and the phone number is not working. please advise.