Gastnutzer
2. August 2023
The manager and staff are THIEVES! They don't provide receipts for any cash deposits for a reason. After booking, I received an email about the required $100.00 deposit due at check-in. Instead of waiting 7-10 days for a refund if a debit card was used I went ahead and did a cash deposit. No receipt was given for the cash, I asked why no receipt was provided, the response was, " we don't give receipts for the deposit" Naturally, I was concerned. The receptionist said I could take a picture of my key with the envelope where she placed my cash and use that as a receipt. She wrote my name on the envelope, I went ahead and added the check- in date, amount of cash deposit and also the name of the person taking my deposit on the front of the envelope which made me feel a little better about the situation. Sure enough, they found a reason/excuse to keep my $100.00. Keep in mind, this hotel is behind a ********* dispensary, the entire front office smells like *********, staff/management said the reason to keep my cash deposit was due to my room smelling like *********. I mentioned I'd be more than happy to do a drug test so they see that #1, I don't smoke *********, and #2 that would clarify any doubt ********* was being smoked in my room. Of course, they said that was not necessary and refused to continue speaking with me. They insisted someone was "smoking" in my non-smoking room and my deposit would be kept for that reason and also because I was rude. NONSENSE! The ONLY reason why I stayed in this hole was because my AC went out at home and it was an affordable option. I needed to pay for a new AC unit. The 3 nights, 4 days I was there, ONCE housekeeping attended the room, I saw drug deals, drug exchanges being made in the parking lot, ************ clearly happening, and a handful of illegal activity going on. Management was rude, unprofessional and shouldn't be working in the position she's in because clearly, she's NOT a manager! I asked for her name and they wouldn't give.
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