Gastnutzer
27. Dezember 2023
From the start, I noticed this is a "Privately Owned" hotel operated under the license of Comfort Inn & Suites. It is extremely understaffed. I saw 5 employees in five days. Two of which were not front desk clerks. Had the pleasure of watching them enjoy a smoke out in front of the main entrance as we entered and as we sat having breakfast in the morning. Such a professional presentation. Lovely thing to view over coffee & waffles (sarcasm). The carpets throughout the entire hotel are in desperate need of a good vacuum if not shampooing. Excessive dust buildup along the edges. Even the elevator floor was dirty. We stayed for five nights. The same food spill spots were in the elevator the entire time. Lesson Learned: There is a sign in the bathroom that states linens will be changed every third day. Later I noticed their website states "Choice Hotels® locations offer housekeeping services upon request". What? So, $100/night & take out the trash yourself. So, after I requested services, they came in and took out the trash, put in clean towels & made the beds on day four. However, they did NOT change the sheets. I know this because my pillow was still jammed up under the headboard where I left it from sitting up in bed that morning working on my laptop. Also, the sheets had the same "Body wrinkles" & evidence my family had been sleeping there for the last 4 nights. Including black lint from the Wife's PJs. The included breakfast was simple & typical grab-and-go stuff. Nothing fancy or worth mentioning. Nothing I would eat at home or order in a restaurant. On a positive note, everything was clean and sanitary in that aspect. I will not be staying at another Comfort Inn & Suites. I usually stay at Holliday Inn Express when I travel. This seemed comparable on their website for a slightly lower price. It was not worth the minuscule savings to deal with the disparity in "Hotel Services" and lac-luster, somewhat dirty hotel for 5 days. If I hadn't pre-paid a nonrefundable charge I would have gone somewhere else. I don't know where it got its 4-star rating. This is a 2-star at best. The Walmart of Hotels in the Trussville area.
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