La Maison de Rhodes le Champ des Oiseaux

This hotel is definitely dining out on its good location and the fact that it is a beautiful old historic building. We do not understand the five star rating. There was no air conditioning in our room which made for an uncomfortable night in mid August. The staff knew it wasn’t working but pretended it was. As soon as I raised the issue, they said that it works best at the 20 degree rather than 16 degree temperature setting. The aircon unit didn’t produce cooled air but just acted as a fan. Each time I raised the issue of the aircon, the staff pretended it worked and then got annoyed with me for suggesting the room was not worth what we paid for it. The water flow rate was so slow that the bath literally took 40 minutes to run. There was no proper shower option (just a handheld shower over the bath which trickled water out). There was no fridge in the room. Just a small bottle of water, kettle and teas. The breakfast wasn’t worth the money charged for it - very little choice. I see that the manager of the hotel has been sending for a couple of years now a stock response to poor reviews saying that they are sorry for the experience and will look to improve things. I can assure you that things have not improved!

We had email exchanges with La Maison De Rhodes before our visit so we were already confident that this was a well-run hotel, but the reality was so much more. Firstly, inside and outside it is stunning - the old stone and wood frontage of the property and wrought ironwork lead you to a wood beamed interior, exposed brickwork, lots of dried flowers and plump sofas. Our room was stunning with ceiling beams, white linen and stone floors and a very comfortable bed. The location was ideal, down a side street by the Cathedral. The staff were friendly and very helpful, providing restaurant recommendations, arranging taxis etc We had a really lovely 3 days in Troyes and La Maison de Rhodes was a huge part of that.

An absolute family-run gem and a must try if you are in Troyes. This charming hotel offers the right mixture of historical charm and all the luxuries one would need. You’re only a stone’s throw away from the cathedral in the heart of the old city. The restaurant is exquisite and the staff are all extremely friendly and helpful. I will most definitely return with my girlfriend!

What a delightful hotel. Staff super friendly and an idyllic spot in beautiful Troyes. Evening meal was from a limited menu but excellent quality and in amazing courtyard setting. Room was superb - felt like a bit part in a medieval historical setting. A wonderful experience, significantly down to such lovely staff. Thank you.

This was our first visit to Troyes to explore the lesser-known region of Champagne. When we checked in we got upgraded to a beautiful suite. The ancient building has been tastefully upgraded without losing its historical charm. The desk staff is very friendly but could use a bit more training. It is located in the historic city center, and you can walk to the cathedral, which I could also see from the bathroom window. The grounds are beautiful and they even have a small pool. I would say that this is more of a romantic hotel and not suited for children. It's expensive and other guests won't want the atmosphere ruined by children. If you are handicapped, this is not the place for you either as you will have to do some stairs. We loved the intimate restaurant, but a little staff training could be used there too. Food is very good, if not a bit expensive, as is the breakfast at 31 euros. Overall, we really enjoyed our stay at this historic property.