Holiday Inn Express Portland East - Troutdale

Staff were great! Stayed here overnight after attending an event in Fairview a few weeks ago. Heads up, if you miss the turn, you have to drive around and make a big loop around which is inconvenient, so to avoid that, when you see Shari’s restaurant sign, turn in there, the hotel is located past it. Although check in is at 3:00, my son and I were tired and wanted to rest, I called the front desk and they said they were able to check us in an hour earlier which was awesome. Alexa, was working the front, super friendly and my 10 year old son loved chatting with her. Kudos to the security as well! I heard a car alarm go off around 2:00 am, as I opened my door to check if my vehicle was okay. I saw a security officer going up the stairwell, I told him I was checking to see if my car was good and he said they saw a man outside walking around so they were checking both outside and in the hotel for anything suspicious. I have never seen this kind of response at the hotels I e stayed at before so this was a pleasant assurance that the hotel staff were watching over everything. The next morning, Alexa was there again and greeted us smiling. For us, the staff really made this a pleasant experience.

The hotel has very good rooms with ice machines on each floor and microwaves and mini refrigerators in each room! There is a good substantial extended continual breakfast from 630 to 900 am weekdays and 630 to 930 am weekends on Sat and Sun. There are three kinds of juice including orange, apple and cranberry as well as milk and coffee and tea including Earl Grey and non caffeine types. There is cold and hot cereal and hot eggs varied between omelets and scrambled with a variety of omelets and hard boiled eggs and bacon or sausage and muffins and bagels and yogurt! A great start for your day! Customer service is outstanding and quick to resolve any issues that occur including providing additional towels and disposing of trash when housekeeping missed making up room! Parking lot recently repaved, while we were there! For best rates book through their hotel website which will also accrue awards in their hotel incentive program. Highly recommended and close to Gresham as well as Troutdale and Portland Airport!

The hotel is very inviting. The place is refreshingly clean, the people were all helpful, friendly and kind. We stayed for three nights and it was a nice, relaxing experience. We will definitely book here again. It is well worth the time to join the free IHG rewards program as well.

Holday Inn Express in Troutdale Oregon was a little bit hard to find, but it is in a central location and we were glad we stayyed there. Front desk service, room cleanliness and amenities, as well as the complimentary breakfast were all very good.

I had to wait a few days to write this review as I was so disturbed by the unprofessionalism and rudeness of the front counter staff. Upon check in we were greeted by an unbelievably mouthy woman and a man who claimed to not speak English, even though we heard him speaking English on the phone to someone. We entered our room and the stink of cigarette smoke and filth was almost overwhelming. The room was described as a suite, yet had no comforts a suite would normally offer. For example, this room supplied a sofa bed, yet no bedding. When we requested the bedding we were told they did not supply it. Never in my life have I been expected to provide my own bedding at a hotel. And the woman at the front counter actually called my husband "bucko". LOL If it wasn't so late in the day we would have found a different hotel, but decided to stick it out and give it an honest chance to redeem itself overnight. Throughout the night there was so much noise from other guests that sleep was impossible. Next morning at breakfast there was no food left, as a girls athletic team had cleaned out the breakfast buffet, and nothing was replaced. We had this hotel booked for our return trip a week later, but found a different accommodation and went to the front counter to check out and cancel our return reservation. Again, very rude staff at the counter. She placed the hotel copy of our reservation within our line of sight and we saw there was a note on it that actually said we were "belligerent". The only request we made was for the bedding for the sofa bed, so I guess that was unreasonable of us. So folks, if you're expecting a friendly welcome....a clean room....bedding....food at the complimentary breakfast....a friendly checkout....do not stay at this hotel because you will not find any of these things. We stayed at a Holiday Inn Express the previous night, in Coeur d'Alene, and it was a fabulous experience. Friendly staff, clean rooms, just wonderful. Not sure what is happening at the Troutdale location but it is a complete dump and I will never be back. Without a doubt the worst experience I have ever had at an IHG Hotel.

Stayed in HI Express Troutdale for one night as a stopover during our road trip through WA and OR. From the moment we entered the reception, the hotel looked old and in need of refurbishment. The room proved the same. We had an OK sleep. breakfast is not worth mentioning. Absolutely nothing special. The hotel is good for a night's sleep, but I would not stay for longer.

A condition of choosing the best hotel we looked for a hot tub and a swimming pool. When booking the reservation there was no mention of a broken hot tub. When we checked in there was no mention of broken hot tub. When we went to use the hot tub we were told it was out of order while they wait for a replacement part.

BED BUGS!!! My fiancé and I stayed there on Thursday, July 21st (I believe it was room 105), and we not only got multiple bites from bed bugs, but they hitched a ride back on my fiancé's suitcase, infesting her bed at home and continuing to bite her more than a week later. GROSS! (We've since taken care of these unwelcomed travelers from Troutdale, OR!) However, when she called to speak with someone about this "situation" - she was blown off and told someone would call her back. That never happened. So, consider this a fair warning travelers - be prepared for some unwelcomed guests courtesy of the Holiday Inn Express Portland East in Troutdale, OR!

Good room, but it is an older model compared to other Holiday Inn Expresses in which we normally stay. That said, it is still a nice room. Nice king suite with good pillows and they put 4 bath towels in room without being asked for 2 adults. Good breakfast area and breakfast. Polite front desk staff.