Beliebte 4-Sterne-Hotels in Townsville

Initially sent to the wrong room but the desk staff sorted it. The views are great of either the ocean or marina. We had an ocean view , also overlooked the pool. The place is actually quiet considering its also a ****** and popular restaurants. The staff very friendly and helpful. We stayed 3 nights and can recommend this hotel for a couple or family stay. It's close to the strand and easy walking to lots of cafes , restaurants and the beach side walk.

The staff at Rambutan are very friendly and helpful. I felt very welcome. The rooftop, poolside restaurant is fantastic with its excellent and varied selection of dishes and is so popular with the public that I found it necessary to book my favourite table on the balcony looking over the town. The wonderful staff members speak many languages. Flying up solo from the Victorian winter I was dismayed to find myself in a cramped room, looking onto a blank wall, so dark I needed the light on. I had probably ticked 'accessible' which meant all the rooms reached by the lift which all face the blank wall around the pool. I expressed my disappointment to reception and was immediately and gratefully moved to a room, up a flight of stairs but looking down onto the pool and restaurant, as pictured. The rooms are small, filled up with enormous beds so that there is no way to unpack a suitcase. I needed a comfy chair. Rambutan is well within walking distance of the passenger ferry, The Strand, Anzac Park, and the centre of the city, surrounded by restaurants, and just 2 blocks from all the shops.

Absolutely appalled. We booked our apartment months ago. MONTHS. We booked through Wotif and specifically selected a 3 bedroom apartment with 2 queen beds and 2 single beds. NOWHERE on the booking page or in any fine print did it mention the bedding configuration may be different. The day before arrival I received a text message asking me to confirm my name and my bedding “request”. I immediately replied with my name, and made a point of specifying “Bedding REQUIRED: 2 queen 2 single, this is what we booked”. So let’s jump forward to check-in day. First of all, finding this place is not easy. No signs out front to let you know where to turn in, and if you miss the turn in there’s no easy way to turn around and get back to it. Ended up driving around for 10 minutes just trying to get in there to where we thought it might be. When we finally found the place, check-in was a long process with a staff member who was behaving quite unprofessionally and whilst I wouldn’t go so far as to say they made me feel uncomfortable, I can absolutely see how other guests may feel that way. After all the mucking around we were then hit with a $150 deposit on credit card. Absolutely absurd in this day and age. These ridiculous, out-dated policies are deal breakers for people travelling on a budget, which we are, so you can be sure we will not be coming back here purely based on this alone. (Hot tip for others who feel the same way: Rydges nearby will hold only $1 on your card, and Madison Plaza also very close doesn’t hold anything at all. I’m sure there’s plenty of others around too that aren’t stuck in the dark ages). Moving on. IF ONLY those were the sole issues! No such luck. So, we finally get to the apartment, and wouldn’t you know it, the bedding is wrong. Despite booking months in advance, and clarifying very clearly what bedding was required the day before, they still managed to mess it up. 3 queen beds. We are multi-generational family so obviously cannot share beds. After multiple phone calls to reception requesting a trundle bed, being told that they would normally charge for this (and promptly explaining to them that there is no way in h*** we would be paying due to this being THEIR stuff up!!!) and having the staff member mentioned earlier carrying on like an eccentric character on a soap opera telling us that we’re gonna have to come down and help carry it because it’s way too heavy for them, we told them to forget it. The end result was that our youngest (not SO young at 19 years of age) ended up having to sleep on the couch!!! We made it very clear to them that we would be requesting at least a partial refund, to which they replied “we’ll see what we can do”. Once we finally got past the bedding issue, more and more problems started popping up. Firstly, out of 3 bedrooms in this apartment, two had lamps, and only ONE of those lamps had a light bulb in it. So one working lamp in the entire apartment. Another call to reception only to be told that

Good location, friendly at reception, clean room and comfortable bed. Just a bit tired regarding the room itself and t.v stations some worked some didn't and they went on and off, but not that big of a deal. A bit noisy around the area but I still slept well.

Verwirrt zu checken. Rezeption ist in einem anderen Hotel. Es wäre irritierend, wenn Sie kein Auto und mussten Spaziergänge mit Gepäck. Modernes Komplex. Mit einigen Essensoptionen und einem Kinoskomplex. Kurz zum Stadtzentrum. Sehr kleines Zimmer. Nur ein Bett, kein Platz für einen Stuhl außer dem kleinen Tischstuhl unter dem Tisch. Der erste Eindruck, als ich die Tür öffnete, war der übertriebene Geruch von Zigaretten. Dies ist eine nicht rauchende Einrichtung, aber offensichtlich nicht durchgesetzt. Tabak wird auf Gürteln gefärbt und auf Teppichen verbrannt. Kein Abfall. Trotzdem ist das Zimmer sehr sauber. Dann ein Bad von einer guten Größe, aber kein warmes Wasser! Einfrieren Dusche zu Beginn meines Tages - zumindest erweckte mich trotz gewaltsam. Die Türen von der angrenzenden Zimmer schlägt laut und ist erstaunlich. Rezeption, in einem anderen Hotel, geschlossen im Checkout so unfähig, Feedback zu Rauch und kaltes Wasser zu geben. Keinig gepreist - und Sie erhalten, was Sie zahlen. Bessere Optionen in der Nähe - und sie haben sogar heißes Wasser. Liebe Kaffee für leichtes Frühstück im Park.

It was quiet and clean, making for a relaxing getaway. The highlight was the lovely pool and BBQ area out back, perfect for unwinding. Overall, it offered basic amenities at an affordable price, making it a great choice for budget-conscious travelers. Highly recommended!

Wir blieben hier während einer Familienreise für 5 Nächte. Der Aufzug im Autopark war nicht die ganze Zeit dort. Die Wohnung war schmutzig, die Couch war in Farben bedeckt, der Teppich war schmutzig und brauchte Ersatz. Alle Oberflächen in der Wohnung wurden in Staub gekackt. Die Dusche in einem der Badezimmer wurde gebrochen, wir berichteten das und wurde jemandem gesagt, dass sie sich aufrecht schauen würde, niemand kam je. Wir brauchten zwei Einzelbetten in einem Zimmer und mussten mehrere Male anrufen, um das zu bestätigen, auf der ersten Anruf wurde uns gesagt, dass sie nicht Zeit haben zu gehen und zu prüfen, die zweite Anruf wurde uns gesagt, dass es war und als wir gerufen wurden, um das letzte Mal zu bestätigen, dass wir es gesagt wurden Es gab eigentlich nicht und dass wir ein gefaltetes Bett organisieren müssen, um von einem externen Unternehmen zu bringen. Es gab Pubs im Gefrierschrank, leere weiche Trinkflaschen im Kupfer. Keine Mantelhänger, um Ihre Kleidung aufhängen. Keine Reinigungsmittel in der Wohnung. Wir mussten eine Waschmittel-Flüssigkeit beantragen, damit wir unsere Gerichte machen konnten. Die Dusche/Badegel in den Badezimmern war so dünn, dass es scheint, als hätte jemand die Flaschen gerade mit Wasser gefüllt. Verschwenden Sie Ihr Geld nicht, indem Sie sich stören, hier zu bleiben.

Stayed overnight for work and paid $240 for a 2 bedroom unit, first impression was that someone had left wet towels somewhere or the carpet had been wet , stale musty smell as soon as i walked in. No Cable TV , not setup for Streaming or casting so was restricted to local TV . AC controllers were old and i could not adjust from Cold to Heat as i could not see the display on the controller , Beds were good , bathrooms and shower were good. Close to restaurants and coffee shops. I am told that this a fairly new complex but it felt old and tired . Probably will not use this Hotel again.

Very nice location, the apartment is very nice! Very nice view from the room. Would stay there again.

From previous reviews I thought no way, well how wrong was I. Great location. Clean and large. Amazing staff. Great whistle stop for us. Our four legged mate was very welcomed. Ground floor unit. Even meet a gentleman who travels with his galah on business. Staff welcomed us both with open arms. Pool is fabulous. Price reflects older establishment but they are caring for this old girl. We would definitely stay again. Only downside was the mattresses probably need replacing but are still very comfortable, had a great sleep. Thank you Robert Town 👌👌👌