Gastnutzer
8. August 2023
We had a terrible experience of this place. We booked a hotel from the 6th to the 8th of August through ***********. A so called junior suite with the bedroom on the upper floor and bathroom downstairs. At first sight, the room looked lovely, however, there was no light next to the bed and no handrails on the steps. Needless to say that it was extremely dangerous if you had to go to the toilet at night. Since you have to do this in darkness! Already when checking in, we asked if there is another room available, which has been denied. So we slept the night and as expected, got injured climbing down the steps in the dark. The next morning we asked again if there will be another room for the following night. Again the answer was low, so we asked if we could check out early and get the refund for the second night since the hotel was full, we thought he could refund and sell the room again. Unfortunately also this has been refused, so we asked assistance from *********** who said that safety is priority and we’ll get a refund for the second night. Unfortunately, we lost €210.
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