Gastnutzer
13. November 2024
Unacceptable diacriminatory practices. We bought a “premium” trekking service to the “O circuit” with the company with the best accommodation availables in the network of shelters and campsites, for each place on the route, except that we did not stay at the hotel. At the hotel they told us that we could use the restaurant and bar subject to availability (hotel guests served first). So far, everything is reasonable and correct. We went two days for dinner and the bar and it is truly exceptional, very high price but of a corresponding level so we fully recommend it. The head bartender Federico Gil is really fantastic and a nice person. However, we went again after a long journey (in trekking clothes) and they denied us access for the argument of not having availability, but the bar was empty and the dining room was less than 20% of its capacity. Full of personel at the place so it did not seem understaffed. The difference was our clothings, now we were a little dirtier. That is unacceptable. If you decide to have a dress code or segment your shelter/camping guests from your hotel guests, say so explicitly. It is to denounce it publicly.
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