Eden Club House

The hotel is situated in a classic scholar garden. It's a bit far away from the entrance but free shuttles offer excellent way getting in and out the hotel. The surrounding is very quiet and away from major tourist traffic. The hotel is right by a classy covered bridge and near the canal so it's nice to walk to that side. We have traveled the world staying in many luxury hotels but Eden Club House offered the best service we've received. XiaoJin小金 and team picked us up from the entrance, arranged luggage to be transferred to the hotel and back to the entrance on the departing date. I like Eden Club working with the nearby large hotel to offer the swimming pool options. We enjoyed the infinity pool a lot. We appreciated hotel staff toured us around that lively riverbank area. My girls loved the free fish food offered by the hotel, just one of many examples that the hotel service team went above and beyond to increase customer satisfaction.

We had the most wonderful stay here. The atmosphere is incredible, the room surpassed our imagination , and the best part is the staff. They make the stay into a magical experience, especially 管家小李, he helped us with anything over text, simply amazing. We can't wait to come back and have a longer stay.

Great stay at Eden Club House. Staff are extremely friendly and welcoming. The entire check-in process was smooth and hassle-free as our luggage was picked up by the staff at the service centre, and there was also a buggy ride that dropped us off directly at the hotel. We were served snacks and tea at the waiting area while the staff helped us with check-in paperwork. One of the staff also explained in detail to us about the various attractions nearby and which ones to visit first. We were also given complimentary pudding. Service during breakfast next day was fantastic as well. All in all, it was a wonderful experience and the service was impeccable, on par with some of the best 5-star international hotel chains (or maybe even better). Will definitely recommend to all who are visiting Wuzhen. A big thank you to 小金 and 小许 for such a memorable stay at Eden Club House!

Define what hospitality services ought to be, anywhere around the World

服務員的工作很熱情，服務也很周到，酒店環境也是很好的，若要我評價的話我覺得還是提一點要改進的地方，1、房間太熱，這個季節空調沒有開。2、浴室水龍頭花灑不能固定（可能時間久了），衹能拿在手上沖洗。3、席夢思床墊有點老化了，睡覺翻個身都會嘎吱嘎吱的響。其他都很好的。

給爸媽旅遊訂的住宿，在攜程上看了無差評的宜園精品酒店，果然沒讓我們失望。 感謝小許賓至如歸的服務，來之前一天都拉微信羣叮囑注意事項，告知停車的具體位置，如約在停車場跟他們，辦理老年票，坐車一起到住宿的地方。 烏鎮地圖介紹，第二天早餐的預約都安排的很仔細。更令人感動的是，長者家睡席夢思腰不舒服，小許馬上安排了硬板鋪，當天就解決入睡問題。 整個三天兩夜的烏鎮之遊很愉快，比五星級酒店的體驗還要好。宜園精品酒店的硬件和服務提供的情緒價值太棒了！在烏鎮吃午餐和晚餐時提到宜園，餐館也表示這家很棒！

設施：酒店設施非常先進、齊全 衞生：房間衞生很乾凈，衞生間也是非常乾淨 環境：酒店環境幽雅、整潔、怡人 服務：服務態度非常好，尤其是管家範家輝服務非常到位，幫忙把行李從電瓶車上拎上拎下，然後一路拎到酒店，我們讓他拖箱子，他説因為路都是台格路容易拖壞箱子的輪子，非常好的一位小夥子。 有送房水果: 水果很豐富 首輪Minbar: 冰箱飲料不錯 雙人西柵景區門票：送了門票

臨時訂的，精品酒店這個名字本來覺得就是景區的標準酒店，結果酒店在出行前就拉了羣，和你溝通出行需求，到達時也給我介紹了酒店的歷史，溝通第二天的水上集市早餐以及遊玩攻略，這房子是老宅子改的，臨水的房間，秋色的花園，圍牆外是一片竹海，沒想過國內景區的運營會如此細緻，一直到走為止，管家小藝送到園區門口，怪不得烏鎮復購率那麼高。

週末的下午看到下雨臨時決定去烏鎮走走，選酒店看這個排名第一選了這家，非常滿意。從管家小李的服務接待到餐食，房間衞生以及洗漱用品處處都很用心，不便宜但都很值得，下次還會帶家裡人入住，非常值得推薦的酒店。