GLOU Higashi Shinjuku

Nice hotel, good location close to restaurants and shops. Room was a bit small but it was expected.

Good and spacious room. Front desk service is excellent.

I had a serious injury that required me to have immediate surgery. So I cancelled my reservation and communicated this to the host on the same day of my injury, a week ahead of the intend stay. The host was then able to have those dates rebooked with other guests because of the one-week notice I gave. I asked for some form of refund and the host completely denied it, quoting “to be fair to other guests”. Most hosts would grant at least partial refund if the situation is of out of guest control and especially if they are able to have the dates rebooked. So it seems this particular host is just deliberately being inhuman with their cancellation policies. There was no room for negotiation and no sympathy conveyed in our communication. All they care about is that now they get to earn double for the dates if they deny my refund request. I have not stayed with the hotel so I cannot comment on the place. However the frustrating communication I had with the host left me the worst impression among all hotels I booked in Japan.

Abbiamo alloggiato presso questa struttura 1 notte,buona la posizione a 10 minuti a piedi da kabuki-cho,camera essenziale spaziosa bagno funzionale. Struttura abbastanza nuova,staff cortese. Buonissimo rapporto qualita/prezzo!