Hilton Garden Inn Chicago/Tinley Park

This is a very nice, perfectly located hotel. It’s not a LUXURIOUS hotel. The Guest service folks were all very helpful and super friendly. My only two grievances are that the hot tub wasn’t operational, not really that big of a deal, and that the in hotel bar was not open. Ever. We were visiting family that stayed in the same hotel and that is part of the reason for staying there. We thought it would be nice to not have to venture out after the end of the day, and have a couple drinks. This wasn’t a huge deal either, except I think it should be noted somewhere under the amenities that the in-house bar is closed at this time. The breakfast services was wonderful. The food and service! It’s our 2nd stay with this particular Hilton Garden Inn.

I recall meeting Marcus, Kristen, & Shay; however, all staff members extended such great service! The garden areas of the property had the most beautiful flowers! The hotel & rooms were in great condition! At that time, there was construction going on in the area, but that's progress right!

Hi there, I just wanted to share a shout out to two of your team members that made a recent family trip for a funeral all the brighter. First i would like to commend Tom the cook for making amazing food and remembering us from the last time we were in town LAST YEAR!! talk about service. Secondly I would like to shout out Megan the Bartender. Her service was wonderful and she kept us smiling and was helpful in getting a reservation made.

If the hotel was rated on staff alone, it would be a 5. We had great interactions with the people at the desk, who were always pleasant and welcoming. However, this property isn’t well maintained.there are large pits in the floors in the hallways. One of my colleagues fell because of these and there has been no follow up to check on her.

We were here for a wedding. The property is a bit dated in some areas but well kept and clean. The customer service was beyond outstanding and a reason we would stay here again if ever in the area. Huge shout out to Jo and Maggie who were exceptional.

I’ve stayed here a few times and enjoy the location & customer service. The rooms are a nice size and clean w comfortable beds. The options for breakfast weren’t as great as my previous stay but it was still decent. Overall it’s a clean hotel and Alex is always so kind & helpful. I definitely would recommend.

The room was musty & in need of repair. I expect such a room for a budget motel, but not an over $300 a night Hilton property. A long wait for the few machines in the exercise room. I don’t mind the frigid cold pool, but I noticed several families quickly left after dipping their toes in the water. Closed whirlpool. The beds were comfortable, but overall a real disappointment.

My daughter booked a block of rooms for her wedding at a local venue. Per the contract, she and her new husband were to stay in the Bridal Suite. They were randomly changed to a standard room with no advance notice. A bottle of champagne was left in the room for the “inconvenience “. Other guests who booked king rooms were given queens. No explanation or apology was given to anyone. Lobby breakfast was WAY overpriced for what would normally be included in a roadside hotel. Poor experience and would not recommend.

On the surface the room and hotel looked clean, but it really was not. In the bathroom, if you looked along the walls and near the tub, there was grim/mold. Like the mop the middle and leave the rest. I happened to look down at the cold air return, and it was caked in dust. The room just felt unclean and worn out. Doesn't matter how good the service is or the location when you don't feel the room is clean.