Gastnutzer
30. August 2024
This is a beautiful place to stay. It was our first time in Lanzarote; we hired a car as we'd intended to explore the island, but the hotel was so lovely we only ventured out on one day of our six-day trip. There are only 20 rooms, and we felt like we were staying in a large house with few people (in a good way!). There's much that is wonderful, and a few minor things that could be improved. The hotel and pool and grounds are beautiful, designer-led, thought-through and easy to use. There was some trouble with sun-shades while we were there - the wind was too strong for the sun-shades and was breaking them. This is obviously an issue that needs resolving, as despite the wind the sun was strong. The staff moved a sun umbrella for us, and were as helpful as possible and we were grateful for this. The pool is lovely, a real pleasure. It was cool and refreshing. Several days there were no pool towels available by the pool (the shelves were empty), and it would have been nice to be able to get a dry towel occasionally. The restaurant staff were attentive for drinks/lunch orders while you were relaxing by the pool. Our room was terrific - particularly the bathroom, a fantastic shower and lovely products - but the terrace was a real disappointment. It was very public and exposed, there was a sunbed but no table/chairs to sit and have a drink, and we spent no time there. The room was also warmer than was ideal despite the ceiling fan. If we return - which we hope to do - we would go for a room without a terrace and with air conditioning (some of the rooms have this). The bed was possibly the most comfortable I've ever encountered (I wish I'd asked for the brand of the mattress). Considering all this good, and the thought that has clearly gone into making the rooms so comfortable, the pillows were something of a mystery. They were incredibly soft and very lumpy and really out of keeping with everything else. Housekeeping was ok, but they forgot to leave coffee pods (which were brought when we asked, thanks for that), and then removed the two extra we'd been given the next day (which seemed oddly mean, given how generous the staff were); they forgot to leave pool towels; they moved some of our things for no reason at all. It would have been nice, in a beautiful place like this, to have had some kind of turn-down service, but there was none. But these are small points, and the room was lovely and a pleasure to occupy. Breakfast was wonderful - a great buffet, plus the option of cooked extras (mainly eggs). The omelettes were superb. There was an issue with flies on the buffet which needs resolving. It was a bit odd that you could order eggs benedict or a 'bikini' (ham and cheese toasted sandwich) but would be charged extra for these, though everything else was included. We didn't really understand the logic of this. But breakfast was a pleasure each morning. We had dinner in the restaurant each night. The staff were a delight, and although the menu wa
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