Thurlestone Hotel

So much of this stay was a 5 star review but sadly the rest was so poor we had to give it 3 stars. The good bits… a free upgrade to a seaview balcony room - beautiful view and room. The Reception staff & Amed, facilities were nice, a bit tatty but it’s quite old. The outdoor pool was lovely. Cold but nice seating area around it. The bad bits… general staff in the bar, (I heard one member telling another off for not smiling!) and restaurant. When we booked the hotel we said I was allergic to dairy. Reception said I would get a specific menu, the restaurant manager said my waiter would explain what I could eat on the menu. The reality the waiter when he eventually came up asked me if I was ready to order and I explained the diary free conversation and he said oh what ever you want the chef will make something from scratch based on any of the dishes. I was served dairy. When I said to my husband should I check this is dairy free he said don’t be daft it’s a 4 star hotel and you have told everyone. After a few mouthfuls another waiter walked past and I asked him to check he came back laughing saying oh goodness how allergic are you?! I ended up paying for chewy crisps @ the bar for supper. And the bar area was always grubby. My husband found half a chewed sweet on the arm of his chair! The spa - for £180 for two treatments you wouldn’t expect the staff to turn up late & then feel rushed. We also then missed our lunch reservation ( somewhere else!) The Village inn isn’t great. But the reception staff recommended the Sloop which was fab! The indoor pool was lovely the hot tub didn’t work fully and there was no staff to be seen anywhere so you can imagine there was plenty of jumping in and diving! Book a sea view balcony room and use it as a base and it’s a great spot!

We had a very large room on the top floor with a fantastic view. Large bathroom with a slight plumbing problem. The restaurant is fine and there’s always the pub restaurant for a choice or you can order smaller things at the bar. Service is good. Street leading to the hotel is very narrow and quite busy so beware. Very quiet hotel.

Personal service amid exquisite detail in a very relaxed and relaxing place. It would hard to find an experience of hospitality and relief from the daily routines packed into such a short stay. More than a real spa!

Stayed at this beautiful coastal hotel to celebrate our silver wedding anniversary. After recommendations from friends and meeting with the hotel’s business development manager at a golf day, we were happy to choose this hotel to celebrate. The hotel’s location and facilities are first class. Close to the coast, spa with indoor and outdoor pool, golf course, fantastic ambience with lovely food, friendly and warm staff. It was a very memorable and most enjoyable stay. We would highly recommend and look forward to returning in the future.

This review is for the Trevilder restaurant which does not seem to have its own TA listing. We arrived with high hopes as this restaurant proclaims itself as being a ‘fine dining’ establishment and upon booking emphasises the dress code, which includes a preference for men to wear jackets. The decor and general style of the cocktail lounge and restaurant is very good, with everything stylish and well maintained. A lot of money has been invested in the look of the place, but the restaurant is too uniformly and brightly lit which makes intimate and cosy dining impossible, and gives the feeling of being at a corporate event or wedding reception where there might be a need to look at speakers or the top table. Cocktails before dining were fairly good, but some of the service lacked finesse and one lady came across as brusque. In the restaurant the bread offering was meagre and dwarfed by the amount of butter provided, but more was brought on request. Starters then came too quickly and were uninspiring at best. Mains were poor and the fish and pheasant overcooked, but the plating was done with a level of care and skill that eclipsed that of the cooking. Dessert options were all cold which smacked of laziness. It attracts a predominantly older crowd, certainly when we went, and fine dining it most certainly is not. With a better set of chefs and some lighting design it could be a worthwhile place to visit, but as things stand I would suggest there are better alternatives, with fewer delusions of grandeur.

We had an amazing weekend break at Thurlestone Hotel.The spa facilities were really good...the steam room was a bit cooler than we expected and the sauna too hot but the pool was lovely and the massage fabulous! Had a lovely coastal walk to Hope Cove for lunch and really enjoyed playing tennis back at the hotel. The evening meal was exceptional...both the food and service were excellent. Our room was lovely - we got a free upgrade due to our room card not working! The view from the room of the gardens and sea was beautiful. The room was large and comfortable and breakfast was lovely too. Would absolutely love to stay again.

This was our fourth stay in this super hotel. The food is excellent, it is very comfortable and spacious with super views. Would highly recommend it.

What a lovely hotel. Views to die for, huge balcony, friendly helpful staff, super-tasty food. Little things mattered. Good quality toilet roll, fresh milk in fridge, replenished water and milk and coffee pods etc daily and room service every day too. Fantastic tennis courts and grounds, all beautifully kept. Spa looked good although no need to use as weather enabled us to use outdoor pool. Felt really spoilt.

Youngest son away on a residential trip giving my wife and I a chance to take a quick break. This hotel delivers an exceptional experience. The welcome, attitude and professionalism of staff, attention to detail, the food. It ticks all the boxes. Stunning surroundings, inside and out.