Candlewood Suites Houston (The Woodlands)

My room was full of cockroaches, I did not feel safe at night outside the Hotel in the parking lot there were people who looked like gang members. It seems that many low-income people live there in the Hotel, I would never stay in this place again

My stay consisted of two night stay at this hotel. The bed was comfortable. The staff were friendly. My reasons for three stars: I felt like that the hotel had given up taking care of the building. They had a huge pile of trash that was taking up a lot of car spaces and the inside need upkeep. The side door entrances did not work very well. I am not sure that I would stay at the hotel again.

At first sight the room seemed very nice and spacious with a full kitchen area. The staff was amazingly friendly. We were very impressed with them. Once nighttime came, the roaches started coming out. Crawling on our towels in the bathroom, on the floor, and in the drawers when we opened them to look for silverware. We killed at least five. I have a roach phobia and was not about to turn out the lights and sleep in there. After seeing any other reviews there has apparently been a roach issue for quite some time. We left at 10:30 at night to a different hotel, which had no roaches. They did refund us, which we are appreciative of. But something really needs to be done about those bugs.

We checked in due to a water main break issue. As soon as we walked in we saw a roach on the counter and it climbed into the dishwasher and it was closed. Roaches on the countertop and coming up through the kitchen sink drain!!!! We killed at least 10 of them, and they told me they spray weekly!!! Gross will never go there again and we live in the area!!!! Attached is a picture of one that we killed on the countertop, that I showed to the front counter worker on March 1st when I checked in!!! They told customer service where I booked the motel that evening that the evening workers could not refund my money and I would have to talk to the manager in the morning. In the morning they were rude and I did not get a refund!!! Will NEVER STAY THERE AGAIN!!!

My flight coming back from Barbados was delayed due mechanical issues. After reaching Miami my flight was cancelled and I was rebooked on a flight for the next day. I called the Candlewood Suites to notify the hotel that my flight was cancelled. On the first call Chris hung up the phone on me. One the second call he stated that hotel was nearly sold out and he held my room after 6pm and I would be charged for that night's stay. Mind you I am 25 year veteran in the hotel industry and I know if a guest calls and has a cancelled flight or any issue that can be verified the hotel will waive the charges for that night as courtesy. I did file a complaint with IHG and I will be filing a charge back for the first night's stay.