Gastnutzer
15. März 2023
My wife and 6-month-old son are currently staying at this Residence Inn for a single night at $190.00 including tax. Our experience here has so far been an experience to forget. If you read back from a review in 2015, you'll find a similar complaint. The complaint is so spot-on that I wonder if, in the past 8 years, the issue was ever dealt with. I used a towel to wipe the algae I found off of the side of the pool... gross! It surrounded the entire lining of the pool. Besides that, the tiles on the pool room walls are falling off. I can only speculate as to why, but I'm guessing rot. Regardless of what it is, it should be a project for now, not later and the pool should be closed until the project is complete. The other issues were: Front desk associate could not find our reservation. We had to research the reservation number for them. This was disheartening news after a ten-hour road trip. Also, our originally-assigned room, 113, was both on the first level, and had multiple major cracks in the exterior window. This was a safety hazard for me and my family and I asked to be moved to an upper-level room. They were accommodating but not until after telling me that every room was sold-out and that would have to take the room of an incoming ambassador, which I found out later is a Marriott rewards member, which I am not. I will be asking for compensation. I've never dealt with Marriott customer service before but as a former hotel manager, myself, I would be ashamed of this property and I would take drastic measures to improve the quality of my guest's stay.
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