Kona Village A Rosewood Resort

房間設施與景色可以説是夏威夷頂級的，但是酒店服務差到不可思議。前台服務人員言語傲慢無禮（不知道是不是種族歧視），入住時並未告知信用卡授權，收取400及700美金2筆授權，暫時錢還沒有追回；離店需要接駁車去villa取行李，電話了25分鐘都無人接應，後來是致電客房點餐的人員才叫來接駁車。酒店有2家餐廳，簡餐餐廳服務人員比較友善，正餐餐廳服務人員非常無禮，倒水/倒酒都需要自己來，前菜吃完了香檳都沒有上。建議獨家不受氣的寶寶不要去，真的會被裡麪的工作人員氣出內傷。以及，房間mini bar裏的零食是過期的。

瑰麗酒店名聲在外價格也在這裏整體來講，服務還算不錯，可能因為是外國遊客也沒有覺得特別好，不過硬件條件和設計感都很強海灘上還能看到海報總知道大島一定要住貴麗酒店就是希望餐廳可以更多些花樣，但目前來説最好的地方在於活動比較多，不出酒店也可以玩的很好

太讚了 我可以稱是夏威夷最好酒店 下了飛機直接uber 25分鐘到達大島特色太不一樣了 全是火山地貌 🪨太酷了 這個酒店就直接躺平了

服務一般 設施不錯

Went for a quick trip to celebrate a birthday and decided to try out Kona Village as we had walked past the Tsunami damaged resort many times while staying at the Four Seasons which is right next door. It was fun to find some old friends from other Rosewood properties on the staff who treated us like family and are putting the same kind of dedication into this property as other Rosewoods we have visited, all with the highest level of service. They have kept much of the original footprint and style with each room being it's own private hale set in expansive grounds that include tropic plants, lagoon areas, green lawns, lava fields, and a wide black sand beach. We have stayed at quite a few of The Big Island Hotels and would say this property is the nicest overall. The rooms are luxurious, modern and understated. The beach has good swimming access, all kinds of complimentary equipment from snorkel gear to stand up boards. There are three restaurants and several bars with food options from Sushi to high end steaks etc. You can also easily walk over to the FS which has several very good restaurants. The fitness center is large and well equipped, I did not use the spa. From what I saw the keiki club was popular with the kids that were there. Aside from the individual hales there are several large hales, up to four bedroom, that would be great for families and the resort itself is a wonderful place for kids. There is an adult pool and a kids pool, both large and nice. The resort is quite spread out and there are bicycles all over the place to make it speedy which we really enjoyed. If you have limited mobility it would be wise to speak to someone at the resort about getting a room in the more central area. Glad to see Kona Village back in the mix and we will definitely be back!

Our experience at Rosewood Kona Village was outstanding. Overall (despite a few service lapses) this was a spectacular trip that met + exceeded our expectations. I had been looking forward to this "birthday" trip for MONTHS and spent hours researching, discussing, etc. I would HIGHLY suggest booking your trip here through a luxury level/experienced TA. It made all the difference with the service/perks/additional gift card etc.... Also, simply having an advocate with a direct line to management while we were there was priceless and so incredibly helpful. I've often enjoyed the travel planning process myself, but for this level of property I would never ever book on my own but rely on a TA to fully maximize the experience and VFM. Property/Greeting: 10 Simply Breathtaking. My first time at RKV but the friends we travelled with had been here twice in the past during the orignal phase pre tsunami. They were thrilled with the outcome of KV 2.080 acres but it did not feel overwhelming in size at all. The landscaping was gorgeous and so well done, including the large putting green grassy areas that were so lovely and incredibly calming. I especially loved the placement of the majestic Ki'i (tiki's) throughout the property and how there was just a beautiful and organic "flow" to the property once you had your bearings. Our greeting from Far at reception really set the tone. She was so lovely, gracious and warm in the most genuine way. The sincerity of her welcome, acknowledgment of my birthday and overall excitement with seeing us excited to be at RKV made for the best sense of ALOHA immediately upon arrival. The sense of place here is phenomenal. I felt "it" immediately and could not have been more pleased/relaxed with our choice of RKV. Rooms: 10 DESIGN heaven. I am a big fan of Nicole Hollis, the SF based designer who was in charge of the interior design so it was not surprising that I fell head over heels in love with the aesthetic choices. We stayed in a TREETOP Hale (#108) and our friends stayed in an OCEANFRONT Hale (#5). My partner and I really enjoyed the location of the TT hale (so central) and really enjoyed the treehouse aspect/vantage point. We had a view over the property with the ocean in the background from the lanai and then the most glorious mountain view from the back/outdoor shower. Our friends had a direct/front row view to the ocean (very close to one of the beautiful Ki'i (tiki's) and for them the location was perfect for their needs with a close location to the MOANA pool. The layout was perfect for us and all of the details were on point (artwork, small ceramic object d'art, linens, art + design books, etc)HUGE bathroom and although we are "shower guys" I took a bath in the beautiful tub almost every night! So incredibly comfortable with a thoughtfully placed bath pillow + calming local bath salts to truly relax. We tend to overpack and this time was no different (lol)...but we had plenty of drawer storage space along wit