Little Silver Country Hotel

Lovely hotel staff made our stay very enjoyable. Sadly sleep quality not great due to noisy neighbours banging doors and the walls do not keep out noise, although the bed was very comfortable. Also the shower pump going off every couple of minutes kept me awake. As some have said, bathroom in our room could do with an update but was clean and serviceable. Food was good and nicely presented. For an overnight stay it was fine but would not be able to stay longer due to noise issue.

I was gifted this experience and really looked forward to visiting Chapel Down. I didn’t do much research as this was a package deal. I did decided to upgrade my room in advance as I wanted to enjoy my stay….not sure where that money was spent. Unfortunately I was disappointed with the Hotel, as it was tired, dated and could do with some improvements. Aware it has a 3 star rating but it seemed to have a 4 start price tag. I tried to manage my own expectations from the outset. However, with torn/stained bath rugs, dead flies in windows and the like I feel my review is reasonable. We didn’t sleep great, it’s an old building so creaking floor boards. The breakfast was average but filled us up. On a positive note the receptionist was very friendly and for that I feel bad for this review.

I guess fairly typical of a non-chain UK country hotel. Everything from the carpets to the shower cubicles look as if they've been there since 1973, and it’s time for an update. Double bed was the smallest I’ve slept in for a long time, pillows desperately need replacing. No aircon, but fan in the room was OK for the ambient temps. We had a snack lunch on arrival which was sort of OK, but please use butter in sandwiches not margarine! Breakfast took an age to arrive, but waiter was very apologetic about the wait. I suspect they only had one member of staff in the kitchen. As a place to stick your head down for a night, acceptable, but you wouldn't want to have to endure an extended stay here. Note very narrow entrance to car park at rear of hotel if you have a wide car. Also, if you need to get somewhere, book your taxis ages in advance (as we did) or you’ve got no chance of getting one at peak times.

We stayed here midweek whilst on a wine tasting/vinyard experience at nearby Chapel Down. The rooms are very clean and of a good size. Nice garden at the rear and large car park too. Only ate breakfast here but that was nice with plenty of choice. the hotel is also very close to Tenterden which is a lovely Kent down with lots of different types of shops (not necessarily chains) Definately worth a stay if in the area and we would use again.

Our trip was a birthday gift. I extended our booking to two nights a paid extra for a better room. We were in room 3 overlooking the garden. A very pleasant room with an updated shower room. We went next door for dinner as the restaurant wasn’t open. All was well until we went to bed. The springs in the mattress were gone and my husband hardly slept because it was so uncomfortable. We asked to change to another room but were told this wasn’t possible as they were fully booked. The supervisor came to look at the bed and suggested flipping the mattress over. We pointed out that this would make no difference. While we were out, at 9.00pm they phoned to say a room had become available so we were able to change when we returned. Before we left we spoke to the manager and asked her to ensure they did something about the mattress as we weren’t the only people to have complained. She told us she wasn’t authorised to buy a new mattress.( We think the manager is also the owner.) Such a pity that a special break was spoiled by such an important thing. A comfortable bed is the most important part of the room. A very disappointing experience.

Excellent and quite large breakfast but the restaurant is not open all the time so check. 1.5 miles into town centre and taxis difficult to get but some nice places to eat. The hotel is comfortable and clean and the staff are excellent and very friendly. The hotel is on a busy road, so ask for a back room if possible.