Hostel BU93

Don’t be fooled by the pictures this place was horrible. There were cockroaches running around inside, the A/C was dripping on me all night, all the facilities were filthy. Nobody spoke English and so when I got there and tried to pay they just told me to do it later, they then proceeded to charge the card details I had put on the booking which was my British card and not the card I wanted to pay for as I wanted to use my travel card, I had also cancelled my final night and they charged me for that too. There is no one on reception all morning so I had to wait for someone to ask to get a refund and I ended up leaving after just one night as it was too horrible.

First issue with this hostel was that even though we selected the payment on arrival, we were charged one week prior arrival. When we contacted the hostel, reply was "I will check"... and we never got any answer. Probably this was because they were aware that once we come, we will not want to stay there. When it comes to the actuall hostel building everything is wrong with it. The rooms are not clean, the towels they provide are dirty, you even get a blanket with holes, door to the room have hole in which is simply fixed with a tape. But the worst experience was that during the night the whole room was full of cockroaches. This kept us awake the whole night and when we tried to contact the receptionist in the morning, he never answered, we wrote him a message that he never replied to. We agreed that it wasnt an option to stay in such a place for another 2 nights so we had to rebook another place at our own cost. We contacted receptionist the same day again when he replied that he forgot to answer before and he will come to the room and fix the problem in 10 minutes. Looking at the number of cockroaches in the room, it is impossible that such issue can be solved in 10 minutes as it is a hygiene issue that the whole building of BU93 hostel is facing. We tried to contact the hostel owner as we believe a compensation for 2 last nights was the least he could do, he never replied!!! We contacted booking, however, they wrote there is nothing they can do!!! Really bad exprience and we will make sure to spread the word so that noone experiences the same as we did!!!