Meliá Zahara Resort & Villas

Having paid for The Level Experience! from arrival we’re left unassisted for 40 minutes, after having cued up like everyone else. They would repeatedly apologise but do nothing to help. All we wanted was to be told where our room was & given a key. On several occasions I explained I have an autistic child & it was completely ignored. I repeatedly went to the desk looking for assistance or guidance & told “could you please wait there & someone will be with you” my child couldn’t cope & I was left in tears. Not as much as water was even offered. Finally having been showed to our room, they said the bags would arrive shortly. 25 minutes later still no bags! I had to again go up to reception & chase them down. Not one member of staff explained the benefits of The Level experience. No wrist band’s were given to us, only that we had friends staying in the hotel also, they filled us in. Again back to reception! Nothing but apologies, but no compensation at all. Our bedroom had an awful smell of sewage. Room itself was very basic & not worth the money. The Level buffet was awful & very unkept. Plates were never cleared from tables. Very hard to get waiters attention or service. Constantly you would have to go looking for cutlery just so you could eat your food! Music at night blasting right beside buffet so you couldn’t even have a conversation at dinner. And if you put your kids to bed before 11:30pm they could not sleep with the noise of the music. It was a horrendous experience. Our family & friends that stayed all said they would never return. Worst experience I’ve ever had in a hotel.

From the moment we arrived to when we left the staff couldn't do enough for us. We arrived rather late, and reception insisted that yes, we should eat first and check in later so we didn't have to rush dinner. Our villa had a good sized garden with lots of furniture, with the pool a short walk away. We especially liked the Breeza beach bar - fantastic fresh fish! The hotel charges for parking, but it's quite easy to find roadside parking within a few minutes walk. If you have problems walking, the hotel does have an electric buggy to take you to/from the beach bar - order from reception. The Spanish pronunciation of 'buggy' is closer to 'boogy', FYI. Recommended!