Amy C
14. September 2024
Where to begin with this “4 * hotel” Very short transfer from the airport, which was amazing considering having such a long day! Upon arrival late in the evening the hotel seemed very pleasant from the outside. Checked in quickly and with no hassle, provided our room key, quick change and a wash and we headed down for a quick bite to eat. Imagine the horror when the first experience of food was cutting into some grilled chicken, and finding it raw in the middle. Not a brilliant start…. Food choice throughout the two weeks wasn’t brilliant, I wasn’t expecting much, but something far more better. If any one of our guests had any form of poultry we would have to cut into it and check if it was cooked. Few occasions where there was raw poultry, and from seeing other mentions on the Tui blue app pin board from the hotel, this seemed to be quite a normal thing to happen.?! Never in my life have I had to check if meat is cooked in a 4* hotel. But alas, we didn’t go hungry whilst staying here, but that might have been down to the fact we ate out a lot in the amazing restaurants across the road in the square. The la plaza grill was amazing by the way!!! Not really much to say else on the food. Unfortunately we had seen more than a few cockroaches at this hotel.. more than we would like to have seen. After speaking to family and friends who have visited Gran Canaria - they hadn’t seen any cockroaches in their hotels.. which now has me second guessing that this is normal.. I think cleanliness might be a problem here. Sun bed wars are abhorrent in this hotel, seeing as people from the sister hotels seem to all want to use the same facilities. Seeing people making a mad dash for their sun beds from our balcony at 8am was the highlight of our holiday . Cleanliness around the pool was dire, a lolly pop that was stuck to the floor for days on end. Broken pool tiles. The pool was closed on more than one occasion because of bodily fluids being found in the pools (not the hotels fault I get that). The evening entertainment bar was awful, sweat box, reminded me of something along the lines of facilities used by military forces whilst on detachment in desert like areas. (Although I believe their facilities are much better). There were two toilets for women near the entertainment bar, which for the amount of guests that use the orquidea is atrocious. The hallways leading the to bedrooms seemed as if the cleaners just swept all the dirt out, and left for over a week and a half whilst we were there, mentioned to Tui reps, and hotel reception staff but nothing seemed to have been done about it. The cielings are paper thin. We had noisy upstairs neighbours, I think scaffolders make less noise than they did (again not the hotels fault), we did speak to reception after night three of it, and it did seem to work of sorts.. the area is absolutely beautiful and I feel blessed to have visited Gran Canaria, and will eventually return. But just not to this hotel. Standing joke b
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