Tallinn City Apartments - Old Town

Management was dishonest with me and caused me unnecessary hassle. I booked an apartment for a 2 night stay and when I saw that my apartment was on the 4th floor without an elevator, I contacted the property to cancel because I have bad knees and could not carry my suitcase up steps. When I contacted them to cancel, telling them that I cannot due steps due to my bad knees, they offered me another apartment on the “first floor” and I said that works - assuming it was truly on the first floor of the building. I already had booked a different hotel and I was fine with losing money on City Apartments but in light of their offer, I cancelled my other place since it wasn’t paid for yet. Then I arrived and upon entering the building I quickly realized my apartment was really on the 2nd floor because they call the first floor the “ground” floor. When I contacted them their excuse was that “we didn’t know you needed ground floor because you didn’t specify ground floor”. Now, I told them I could not do stairs so why would they think that this “first floor” apartment would work for me? Any logical human being would understand that no stairs means no stairs. It doesn’t mean “hotel guest can climb one flight”. I went up to the room anyway and upon entry the place smelled like sweat. It was so gross. It was dingy and worn in. I then rebooked the other hotel at the same rate as City Apartments the hotel was way nicer. I would not recommend this place. Book a hotel - it’s not any more expensive.

Great location, clean apartment - the apartment was spacious, had all amenities, easy to find. Right on the square, you could walk to everything—all restaurants, attractions, and transportation. We enjoyed the stay. Note - No air conditioning in the apartment.

Cozy, clean and nice renovated apartment in the city center of the Old town. Very good location. The apartment is placed on 5th. Floor. Nice friendly staff on 1st floor. Good beds, nice kitchen, 2 nice bathrooms and one with a good sauna. If we had any question the staff answered Quick.

We had a superb stay at Tallinn and it was mainly due to TCA’s customer service attention. a. The apartment selection was very easy. We were well informed of options and were even offered an upgrade when our selection was later taken off the market. We did not have to ask for it. It came as a service gesture. b. The process for key pick-up was clear and very simple. c. Our comment about a small deficiency in our apartment amenities was handled within hours of reporting it on day 1. d. The staff recommendations on attractions, markets and transport points were detailed and turned out to be exactly right. e. The check out process and key drop off was also made as easy as it could for us. f. Finally, a taxi was also reserved for us the night before our early check out. An email confirmation was even sent to me with all pertinent details. Centrally positioned, TCA offers a great value proposal. We have been extremely well received by the TCA personnel throughout our stay and at every contact point we had with them. We will keep very positive memories of both the beautiful Tallinn medieval city and the TCA experience which made it all the more enjoyable.

I stayed several times in Tallinn in different location with City Apartments. Always clean, easy to check-in/check-out, fast in communication. My favourite choice is Apartment in Toom-Rüütli - spectacular view on old town and Baltic sea!

Very clean, well maintained apartment. Excellent location. Superb views across Vanalinn towards the harbour. Great value for money. Will definitely book directly through Tallinn City Apartments again. Many thanks TCA’s helpful and professional team for a thoroughly enjoyable and stress free stay.