Steigenberger Hotels in Taba

Stayed here for 1 night and the nice thing about this hotel is that it is very close to the Israel border. The hotel is also generally well decorated and maintained. The hotel has some strange processes that make the experience less enjoyable. The first is that in order to get your WiFi password, their staff have to personally key it into your phone. So our group spent close to an hour waiting in a room (there was another group before us) just to get our keys and WiFi set up. Another was the towel system. I went down for a swim and found that I had to go up 1 level to the lobby just to get a towel card. With each towel card, I could then exchange for a towel. Later I had to exchange the towel back for the towel card and return that to the lobby. Problem with this was that there are usually long queues in the lobby and it can take forever just to get and return the cards. Also, the pool closes at 5 pm. After getting my towels I found out it was already 4:45 and no one informed me about the pool times. Decided to just go in for a quick dip. When the pool closed, there was a little girl who didn't have a towel and was freezing wet and cold cause she didn't know about the towel system. Fortunately I had and extra one cause my wife decided not to swim that I could lend her. I also heard of other guest complaining about the lack of towels after doing their dives in the sea and had to run back to the hotel freezing wet. I really think that getting a towel should be easier considering the cold weather so that guest don't catch a chill. Staff in general were also not so helpful. At breakfast, I asked where I could get some omelettes. The chef at the egg station was away and the usual reply they give you is that he would be back in one minute. Some guests waited there for close to 10 mins for him to come back. I thought that the staff could have said ”let me get the chef” and just gone to inform the chef that there were requests for omelettes instead.