Best Western Brockport Inn Suites

The room was nice and the bed was comfortable, but our door pass kept deactivating THREE times. Three separate times, I had to go get new cards! Once is a mistake, but three times? They said they were having trouble with the cards deactivating and they were getting a new machine, but no offer of any kind for the inconvenience. We have stayed at this hotel MANY times as our daughter and family live locally and it’s close to their place, but I will think twice the next time I book. The advertisement lists (and we have seen) a buffet breakfast. There was nothing buffet about it and the fridge was locked when we went to get a yogurt and milk. We gave up and went to The Golden Eagle. (delicious btw) Fix the advertisement to read “Continental Breakfast” so people are not mislead. Worst stay in a long time.

Blizzard conditions this weekend. The long uphill drive was never plowed and unsafe. Our room was dingy and never cleaned. Our key cards failed 3 different times. The heat and ac did not work well. The only saving grace is the staff who were great. They tried their best to help and they were very nice.

In response to the snowfall the hotel had someone come and clean the parking lot; in doing so the snowplow guy pushed a pile of snow under and behind my car so that I had to dig the car out myself. I'm guessing that the guy thought it was quite funny what he did to my car and the other three cars parked there.

Friendly staff, clean simple hotel. Nice soft beds. Breakfast was cold grab and go. And no pool which would have been nice for the price.

Great hotel. Stayed her all the time when it was the Dollinger. Still as nice, breakfast was disappointing, otherwise would stay again n

Room was clean, staff was professional.....Breakfast need more options....very generic items....could be better....more hot food for breakfast

Great Around the clock breakfast and snack room. Large rooms, comfortable beds, thick wall, soundproof type rooms. A small but good quick workout room, free weights and cardio workout machine machines.

Would recommend the king suite. Breakfast is a plus. Many options. Very close to downtown brockport.

The people there were so nice, the room was spotless!! The staff was so kind and super helpful