Shangri-La Hotel, Suzhou

Shangri-la Suzhou, is my best choice when I visited Suzhou.

The overall services are excellent. Peter (Concierge) is a very nice guy and helpfull. Also appreciate very much the friendly approach from David (Duty Manager) and Alan (Concierge). The birthday treats from hotel really make up my day😊

The third stay for me in this hotel. I keep coming back because everything works very well here. The staff is friendly and professional. Location is great, there is a big shopping mall across the street and metro lines 3 and 1 are also nearby. I liked the large breakfast buffet, especially the noodle station. The room was maybe a bit old but large and quiet. Excellent price/quality.

The most incredible service to date in 20years of China hotel stays. Extremely friendly staff, great English and attention to detail. 10/5 stars for service. Breakfast buffet also good. The only very small issue was the rooms didn’t have plugs on side of bed to charge phone. Lovely hotel, amazing service and highly recommended to others. To management just would politely suggest to and plugs on each side of bed so can charge phones, it’s not 1995 anymore and everyone has devices to charge.

The front office team are doing a good job especially a lady wearing spec that can speak English, mandarin, cantonese. Honestly Shang made me feel disappointed, as no upgrade in the room. For me Shang group is one of the best hotel in the world, unfortunately I feel that Shang is like a fallen empire now.

Good location with a nice and modern shopping mall just a traffic light away. Checkin staff did not seem to be very well trained, however polite. Added breakfast for one day but only registered 1 guest despite 2 guests stayed in the room. When we asked advise at concierge if there was any shops selling photography items, reply was “ sorry I’m not local”… Would like to express our gratitude to concierge staff Peter Zhang and room attendant Li Lingyu. Peter always has a genuine smile on his face and helped with our parcel delivery reached destination smoothly. Ms Li is kind and considerate, noted we like to drink coffee, made effort to place a Nespresso coffee machine in the room. Lastly, we’d like to appreciate hotel management for making my husband’s birthday even more special by presenting a cake and a card in the room. Would consider to stay again if we go back to Suzhou.

Conveniently located in the city downtown area, it offers almost everything you need as a tourist, sight seeing, shopping and city walk although it is not so near to the gardens which Suzhou is renowned for. The staff are friendly and available to help whenever we needed something. The hotel meets the expectations of Shangri-La in almost all spectrums even though some of the amenities look a bit tired and aged, but the lobby still stands quite grand. Overall, the hotel is value for money.

We stayed there for one night with our two children. The room was lovely and all the staff were very friendly. Horizon Lounge was nice and spacious, although food and beverage choices were slightly limited. Right next to a huge shopping mall and a short taxi away from some famous tourist attractions such as Hanshan Temple. Overall a lovely stay.

Qite good service employees and quite good location