The Belfry Hotel & Resort

Nice stay in the hotel was my birthday and hotel added balloon and card for me which was nice! I like how everything is all inside leading to eachother as was bad rain so just made it easier for us. Went to Sam’s clubhouse first time going here and waitress Elena was very helpful and polite in helping me order/ recommending stuff that she thought was nice. The nighttime entertainment was good! With a saxophone player overall very good vibes! The spa was lovely also little loud at first due to many kids being in there but then enjoyed the fire and ice experience which was calm and relaxing.

Fabulous experience in the Ryder Grill. Very lovely welcome in a bright and airy setting. Choices of a buffet style or a la carte menu. Dave was our host with exceptional conversation and knowledge of the menus Would happily re visit based on service and wonderful food.

Our double, double king room was wonderful, faultless and luxurious, with the addition of a balcony. A few mix ups with spa treatments which ended up being resolved. The pool, changing and spa areas are very tired and too many people. The food was amazing and our lovely waitress Lydia really impressed us with her caring and nothing is too much trouble. We were catered for well, with fairly complex dietary needs and ate like kings.

With only one chance to make a first impression we booked a meeting room at the Belfry. Touchdown meeting rooms are located just off the main reception and opposite the lounge bar. These glass fronted rooms provide private, professional work spaces, large enough to comfortably accommodate 6 people. We were supported by the experienced resort team where nothing was too much trouble. We were immediately welcomed, put at ease and served refreshments through out the duration. IT assistance was also provided when it was needed. Special thank-you to Susie and the team; Sarah, Alyson, Christina, Ali & Callum. Thanks to you we hit it out the park!

Excellent service Christina was very friendly & attentive with lots of information & great recommendations of tea choices . Great experience for our afternoon tea . Food lovely and drinks were kept flowing . Other staff around also smiley & helpful . Very impressed.

I booked a package for 20th Oct 2024 for one night that included a bottle of wine in the room, breakfast, and a three-course dinner, as a birthday treat for my wife. Check-in: Upon arrival, the bottle of wine was missing from our room. I mentioned it to the receptionist while heading to the spa. After two hours, it still hadn’t been delivered. I called reception from the room, and it finally arrived. Room: The package promised a "superior room," which, based on the photos, included a small balcony. However, my room (No. 2227) did not have a balcony. After some research, it appears I received a "Signature Double Room," essentially just a standard room. I confirmed the superior room upgrade at check-in, and the staff member assured me it was indeed a "Superior Room." Three-Course Dinner: The hot food selection for strict vegetarians (like myself) was quite limited. The cold options were better, but I was hoping for a more substantial hot meal. The soup was the highlight of the dinner. Breakfast: The breakfast was typical of what most hotels offer—hash browns, beans, toast, some canned fruits, and cereal. I would have appreciated more hot vegetarian options, such as veggie sausages. Spa Facilities: The whirlpool spa was disappointing; half the jets didn’t work on both whirlpools. The swimming pool was overcrowded, with only a narrow lane that made passing difficult. The sauna and steam room were adequate. Overall, while the interior and decor were lovely, my experience didn’t meet expectations based on the advertising. I likely won’t return. FAO The Belfry Hotel manager, I really hope you follow up on the points and I would personally love to hear back from you. Kind regards, Nilesh Patel

We booked their half term dinner, bed & breakfast deal and everything was spot on except one major flaw, which was none of the advertised half term activities were available, this was really disappointing! However, the hotel is presented well and the family room has two bedrooms which is fantastic! This allows you to watch tv and have a drink whilst the kids sleep! The dinner was a buffet which i usually avoid but the food was superb! The breakfast was also very good! The leisure facilities are small but presented well, although the pool was quite cold! Highly recommended!

The experience at the spa day was not value for money. They will book you in for only 2 hours use of fire & ice and then have an option to use the main swimming pool and jucuzzi which is over crowed and when you go for treatments for 50 mins they will cut your time by 10 mins so you not getting the full 50 mins. The treatments were very basic and seemed by unskilled staff. The two course meal is a very small portion and you think they will add a drink for the amount you paid and when you do look at the extras on the menu it is over priced. Took they time bringing in your main course and your dessert. Changing rooms should have some privacy roomsto get change as felt overcrowded and uncomfortable in there with people getting changed.

The hotel is home to the British Masters which was the reason for our visit. It was an excellent stay and tournament. Despite the high occupancy and busy weekend, everything was managed very well. The stay were always available to assist. Two points: First the lock to our balcony didn’t function and once opened would not close. The maintenance locked it but each time we opened it, we couldn’t lock it. We left word on departure as a security concern. Our main surprise was when we realised that the taxi ordered by the hotel charged us a £15 surcharge as a commission to the hotel. The hotel should have informed us of this. It’s not a big deal but transparency is important while providing basic services. It was a first in the 35 year travel history to the uk and worth a mention. Otherwise a great stay. Keep it up.