Residence Inn Phoenix NW/Surprise

Great location, clean hotel, quiet at night, room was roomy. pool nice, breakfast good. No issues at all. Would stay again. Only problem someone might have is that the A/C is pretty noisy. However, we cooled the room off at night and turned it off when we went to bed.

Pretty nice Marriott - comfy bed, nicely equipped kitchen and PLENTIFUL breakfast with all sorts of selections! The pool was a tad chilly (but so was the temperature) but the hot tub was toasty. Most of the staff were truly helpful; some were basically clueless.

Very clean, nicely decorated, modern hotel. Staff was helpful, responsive and friendly. Hot beakfast was excellent. Stayed a second night we enjoyed our stay so much. I highly recommend this hotel and will be back. Surprise is a beautiful area.

Our first time at this property but our second trip to Surprise. My husband and I could not stop raving about this hotel. From the cheerful check in at the stylish lobby to the spacious and well designed room, we loved every minute. Breakfast was fantastic. Mercedes makes sure you have what you need with a smile. The young man who cleans the property was EVERYWHERE. As an old fussbudget, I could not find a hair out of place here. I would love a towel rack near the sink area in the bathroom since that is where we washed hands but a minor quibble. Pool area is somewhat small. And like all of Surprise, there really is nowhere to walk. We look forward to returning to this lovely and welcoming hotel.

One of cleanest best run chain hotels we have ever been too. Staff was uniformly cheerful and able to get anything we needed. They even offer a shopping service. The kitchen in our room was great and the room stayed cool even when it was nearly 100 outside.

Very good experience. Close to things we wanted to do and to restaurants. Room rates ok, not great. Breakfast was excellent -- very good choices. Property was clean, including rooms. Rooms well supplied/furnished. Service was very good. We'll be back.

We stayed a weekend for the Super Bowl. The room and public areas were clean, fresh, and spotless. The breakfast buffet has a large food choice, better than I have experienced even at Marriott concierge lounges. The tables and sitting areas are space widely so each couple/group has privacy, and there is even outside sitting. The fire pit was wonderful to sit around at night. Our room (a standard king room) was spacious and spotless, with a good HVAC unit and thermostat. The kitchen was well equipped with very clean appliances (nice refrigerator, stove, toaster, and dishwasher) and lots of dishes, pots, pans, glasses. And if you want to eat out, there are lots of restaurants choices within a few minutes. The staff is friendly, even in the busy (and surely for them, tiring) Super Bowl rush. I am a Marriott Bonvoy Lifetime Platinum member, and this was the best of dozens of Residence Inns we have stayed at. We are looking forward to returning for Royals Spring Training (as the stadium the Royals and Rangers use is across the street.). I cannot imagine a better Residence Inn. This was perfect.

I recently stayed at The Residents Inn in Surprise, Arizona and was extremely disappointed with the lack of privacy in the room. The daily wellness check by the representative was disruptive and interrupted my sleep. This would have been even more embarrassing if my significant other and I were being intimate. The hotel needs to ensure their guests have proper privacy and consider alternative methods for conducting the daily wellness check. I would not recommend this hotel to anyone looking for a comfortable and private stay

We stayed here for a baseball tournament. The breakfast was enough to satisfy a teenager, the location was close to a lot of restaurants and the fields we adjacent. The staff was especially friendly and helpful. The reason it didn't get a 5 is because the water was never hot. It said to run the shower for 45 seconds to get it hot. It never got hot. If you don't mind an 85 degree shower it is ok, but it seemed like a waste of water and it never did get hot. Otherwise a very nice stay.