Grand Palms Resort

Our unit was clean, but very outdated. I understand that Wyndham only bought Grand Palm 5 years ago, so it will take time to refurbish all 600 units. However, having old carpet in a condo or hotel unit creates a "yuck" feeling! We always had socks or shoes on when walking around the carpeted unit! Ick!! The unit was painted and furniture was newer but "meh". There was not a comfortable homey feel to the unit. Finally, the "shower/tub" unit was almost impossible to get into as it was a whirlpool tub with glass doors on it! A 5 ft person trying to step into a tub that is 3 ft above the floor is very difficult!! I dreaded having to take a shower because of this monstrosity!! Whoever thought this was a good idea was not using common sense!! So therefore, due to all of the above, we would not recommend to a friend or colleague at this point in time.

We had a wonderful stay! Room was clean and comfortable. The pool, lazy river and splash pad was clean and very well kept. We used the shuttle each day to go to the ocean with Chris as our driver. He was very careful with all of us and gave us many ideas for food, shopping and things to see and go do while we were there. We loved him and his very kind attitude. Thank you all for a great job! The Chewnings

This was my second time staying at Grand Palms, and my daughter and granddaughter's first time. From check in to check out, everything was great. We were able to get a 2 bedroom/2 bath on the first floor with a great view of the ducks and geese enjoying the pond. There was construction of new homes being built and that didn' bother us at all. It was great looking at the progress of the builds even in the week that we were there. The staff was amazing, and the mermaid Ophelia at the pool was a highligt for my granddaughter. She was also able to make friends, and the parents have a standing invite for them to meet up again at Grand Palms in 2025! We're looking forward to coming back!

Great family vacation. The staff was friendly. Barb, who appears to be the recreation manager, was at the pool every night. She was awesome, always asking how things were going and suggesting things to do. The biggest bonus is the clockwork shuttle service to Surfside beach. We will probably be back just for that service. So much better than driving. Our unit was clean and in great repair. No complaints. The location close to groceries was super helpful. If you have children, I cannot stress how safe this area is and how awesome the beach shuttle is.

We stayed in a 3 bedroom lockoff. It was AWFUL! There are two sections, the 2 bedrooms on one side and 1 on the other. When we entered, we noticed a very musty smell. The furniture was cheap and very shabby, and needed a food cleaning. When we opened the pull out sofa, we found sand, shells and a blood stain. The 1 bedroom connected room was worse. It did not have central air, just an old wall unit air conditioner, and the smell was awful. Front desk was unresponsive by phone. Stay away

We are staying here now & the place seems to be mismanaged & has terrible service. We arrived early after being advised by Wyndham that if we go early there may be upgrades for having VIP status. However, we were informed that no such thing exists &, not only that, our room was not available for hours - only at 5:30pm was it finally ready, even though the resorts lists 4pm as check-in time. Then when we arrived to the room, it lacked blankets & had a broken coffee machine. We never could reach guest services until the following day & then they again never arrived. We had to call again. We are extremely disappointed so far & do not plan to stay here again.

Staff very friendly, resort very clean. Daily activities at the pool, shuttle bus to the beach. The rooms are very comfortable. This is a great family resort, the pool is large and has a lazy river across the way. There is also a playground for the kids.

DO NOT STAY HERE. From the sale pitch at arrival that lasts way too long, telling us the real sales pitch won’t “last for four or five hours”, to the lack of adults in management of the resort rooms, just don’t do it. First room we were sent to: Door ajar. Maint man had toilet removed and nowhere near being done with repair. Drove all the way back to check in to be assigned another room. Second room had freezer that was too small to store any food and wouldn’t freeze anything. Inside scoop: Apparently the first room was the only one on the property that actually had a usable fridge/freezer. Microwave that was big enough for a cup of coffee. Lots of ‘stuff’ on the floors. AC return air filter filthy. AC supply air duct filthy. No way to make ice in room. They do give out bags of ice, though. Oh, but then there’s that lack of freezer that will freeze anything. When I asked for an ice bucket, the young lady looked at me like I asked for a rock from Mars. Management never came out to speak with us. Sat behind the wall and used the desk help to tell there’s nothing they could do about things. Then they said to make a complaint to the booking agent (RCI in this case). As if RCI outfits and maintains Wyndham properties. Just poorest quality on all fronts. Management and those who train and hold them accountable should all be working in another industry. Hospitality isn’t their thing. Maybe they’ll respond and cement my point. There’s more but we’re gonna try to make this work for a few more days so we can eventually laugh at this joke of a “resort stay”. Upside is we do have plenty planned outside the “resort”.

This was a nice location as our goal for this visit was to eat seafood at Murrells Inlet. Our building was one of the last buildings from the main entrance so was a bit far and getting there was like a unique maze. The unit was beautiful with a fantastic flool plan and great furnishings. Maintenance was great about helping us with the TV. Beware: There are stairs to the second floor. Our only disappointments were the heighth of the bed and the balcony. We had to buy a stool for short legged me to get up into the master bed. I do hope they get "Wyndham" beds for guests. Also since it rained several days due to a passing hurricane, we could not sit out because there was no roof on the balcony. In the afternoon it was too hot and of course never while raining. Having been through a hurricane last year and sitting on outside walkway for fresh air, we brought our camp chairs outside our door during this stay. All in all a great place to spend the week even if the weather was fussy!