H Luxury Residence Apartments - Holiday Paradise

Very awesome, nice view. Clean. Best location central to everything on the Gold Coast. Will definitely stay again

房間設施陳舊，烤箱按鍵的字完全消失，無法設定温度與時間，淋浴房的玻璃門沒法完全關閉，洗完澡，外面地面全濕了，床墊超軟，勉強睡了一晚，之後衹能睡沙發床，之前訂過幾次這家公寓，房間裏的設施都不錯，但這次這個房間實在太差了，以後都不敢訂這家公寓了！

No hot water coming from the shower during our entire stay and the water pressure was appalling. I called management which went unanswered and was diverted to a recorded message that advised to send an SMS. I sent three which also went unanswered. I also sent multiple messages via ******* which didn't get answered until close to check-out. The bath itself was also stained. When checking out, reception advised that the booking team would be in contact in regards to a refund. No one has contacted me. ******* have also tried to contact them to get approval for the refund but that has also gone unanswered.

Stay away!! The room was dirty, dated and needs a good facelift. The mattresses were terrible and if you suffer with back problems DO NOT stay here. Be prepared to sleep in 80s style blanket and flat sheet combination. The lifts are a disaster! You may have to wait up to 25 mins just to get up to your room. The hotel staff made a point of separating us from their hotel guests. Even so that they would not grant us access to the lobby toilets. We weren’t allowed to use the pool towels as they were for hotel guests only. There was nowhere near enough sun beds by the pool. People put their belongings on them for hours claiming them without even being there. The only redeeming quality about this place was the location.

I would have really oved to give this accomodation a better review, but I need to settle for an 'Average' rating ths time, as it falls just a bit short from having a true claim to the 'luxury' accomodation that we we paid for and expected to stay at. Pros: - The location is unbeatable, right in the heart of Surfers Paradise. A short one-minute walk to Cavill Ave , and 5 min walk to the beach makes it incredibly convenient. - The breathtaking views from the large double balcony were the highlight of our stay. Overlooking the ocean, Surfers Paradise city, and Orchid Avenue. - The room was generously sized, providing ample space for our two families of four adults and two children. The inclusion of practical amenities like a fully equipped kitchen, fridge, microwave, and laundry facilities with washer and dryer were very handy. - The three pools, including a dedicated kids' pool, an indoor heated pool, and an adults-only area, provided a variety of options for relaxation. The large jacuzzi and sauna were a nice addition, making it an ideal spot for families or those seeking tranquility. Our kids had a lot of fun moving from pool to pool all day. - The pool bar offered a nice variety of cocktails, light snacks and refreshments which were conveneint for lazy pool days. - Check Out: Our flight was booked for the afternoon, and the reception manager alowed us to store our bags and use our key to use the pool area until it was time for us to leave for the airport. This allowed us to enjoy a few more hours being on 'holiday mode' and have access to showers etc before our trip back home. Cons: - Unfortunately, the cleanliness of our room, particularly the bathrooms, was below expected standards. Stains on the floor, near the toilet, and on the bathtub surface were noticeable and disappointing given the price! The carpet was also a bit old and worn looking. The balcony furniture was a big let down as well as it was cheap looking and in need of replacement. When investing in accommodations of this caliber, I naturally expect exceptionally higher levels of cleanliness & furnture that doesn't look like it belonsg in a council clean up. - One of the room's mattresses did not fit the base properly, causing it to move around easily. This created an unstable and uncomfortable sleeping experience. - Be prepared for longer-than-expected wait times for the elevators, especially during peak hours. Despite having 3 lifts operating at all times, exiting the building can become a time-consuming process so allow extra time if you are planning to be somewhere at a set time ie. booked tours/ dinner etc. - A concerning incident occurred during our stay when a water bottle full of water was thrown into the pool area from a high floor balcony. Although security responded promptly to investigate, it was a disconcerting experience, considering the pool area was busy and the bottle narrowly missed hitting someone. We were also given the impression this was

When we arrived there was no toilet paper and the ‘staff’ cupboard unlocked so we took some toilet paper and text the number it asked you to if it was unlocked. No answer to msg but got back the next day to find toilet paper on table and the cupboard locked. Made us uncomfortable knowing they’d been in our room…they could have text back first. The room wasn’t very clean, and bathroom felt grotty. The dishwasher was filthy, with mould inside and none of the dishes were clean. They promote as having a coffee machine but there was only 4 espresso pods for 4 people and 4 nights. No milk or sugar either so machines a little pointless. Think it’s fine to not supply but at least include that on booking. The single bed mattresses were good but the queen we slept on was as if it was 15 years old, even when I flatted my mattress wasn’t as bad. It’s was so damaged that it was sagging out the side when no one was on it. Woke up everyday with a sore back, and with no mattress protector felt yuk. The room was so bad for the price that we considered checking in somewhere else. But the location was great, and there were plenty of towels. Also at the start we were initially expected to send a photo of front and back of visa even after room was paid in full to gain access to keys after hours. There was no way I was doing that, anyone could then that photo and spend up large. Only when I refused multiple times to send it and pushed for another option did they say I could black out some of the digits etc. Felt like a scam, without all the digits they couldn’t even use it to take the bond. Would no reccommend at all. TBH felt like lazy house keeping, the apartment was nice enough but when paying nearly 3k you at least expect the room to be clean and comfortable. Be very wary booking, there’s plenty of other nice apartment in the same location

We were given the wrong keys to the apartment and could not get in the lifts and had to go all the way back to the office to get it sorted after a long walk with luggage. not a good start. On entering apartment looked great with a wonderful view. Thats where the positive ends. Then the following negatives: no teabags or any sugar to go with coffee pods. Toaster did not work, Rust stains in bath, mould on tiles, mould on silicon shower, dirty toilet brush, tv in bedroom did not work, only one glass and many wine glasses, one tea cup and three coffee with 2 chipped and one broken, patch on carpet different color, no quilt just a sheet as a bedspread, painted wall behind bedhead had not been moved and painting looks shabby around bed. I host a luxury apartment in Victor Harbor and I would never present it like this. Regret the booking. Overall not a good experience. First time I have had to write a poor review. Pick up your game Holiday Paradise.

Great location. Poor late check in procedure - staff intent on having id documents and credit cards emailed to them - odd in this day of id theft. Room was clean but didn’t stand up to the ‘luxury’ in the title or what you pay for Cheap appliances…. Not enough cups/ plate/ glasses. Rubbish not taken out of the laundry. Linen was fresh and clean a blankets not. Pull out sofa need replacing No tea / milk etc and only a large bottle of shampoo and body wash in the showers. Cleaners turned up and hour before our pre arranged late check out - just communication from the office I think. Fabulous having a car park.

We have been given the wrong pincode for keybox and we had to wait for one hour with 2 kids to solve the problem. The property was absolutely dirty with stains all over the carpets and couches . The worst thing was dirty nappies left in the kitchen bin with a horrible smell. That was our worst experience ever. Don’t go there !