Ascott Hotels in Surabaya

Das Hotel ist ok, an einen Mall beigefügt. Standardzimmer sind klein und relativ dunkel. Es ist schwer, eine gute Wassertemperatur auf Duschen zu erhalten und die AC scheint die Temperatur automatisch und mysteriös zu setzen. Sie behaupten, sie haben 5 Sterne, die sicherlich nicht richtig ist.

Das Zimmer ist hygienisch und sauber, mit kompletter Ausstattung, schöner Umgebung und rücksichtsvollem Service. Das Zimmer ist groß und sehr komfortabel. Die Transportmöglichkeiten sind auch sehr praktisch, wenn Sie in einer Höhe wohnen Boden.

The check-in lobby is on the top floor while the lower lobby is only for drop-offs. Didn't expect anything because I ordered the lowest room, apparently at check-in I was told that my room was double-upgraded from superior (44 m2) to executive (81 m2). If the superior type is just an ordinary room without a pantry, the executive type has a complete kitchen and equipment. The room is very spacious consisting of 4 rooms, consist of the bedroom, bathroom, living and dining room, and kitchen. The rooms smells good and there is no damp smell at all. All equipment works fine For the living room there is a dining table equipped with 3 chairs, a long sofa and a small sofa with a large TV. The kitchen has a washing machine, oven, zinc, refrigerator, electric stove, coffee machine, toaster, kettle, rice cooker. Very complete and still looks all shiny. Tableware includes spoons, forks, chopsticks, knives, ladle, scissors, corkscrews, bowls, teapots, cething, plates, various glasses and mugs, pans. For bottled mineral water, 2 bottles of 600 ml are provided, coffee uses excelso coffee capsules, tea uses the Dilmah brand. Kitchen amenities are also very complete, namely sunlight and sponges, plus liquid soap is also provided for washing. So oakwood is perfect for those who long-stay or gather in parties with friends The bedroom is also quite spacious, equipped with a cupboard, desk, work desk and chair. Adequate sized TV with digital viewing and wifi also runs smoothly. There are also many room sockets so you don't get confused if you bring lots of electronic equipment. The soft mattress is great for sleeping with 4 regular pillows and 2 decorative pillows. For the anniversary set, they are given a large slice of cake with an art towel. The bathroom is equipped with a bathtub, shower and rain shower, closet and sink. Towels are provided 2 bath towels and hand towels. Complete amenities for Budi Jaya production. The bathtub has clear water and fills up quickly, anti-drama. Swimming pool, fitness and spa facilities are available on the F floor. The swimming pool is indoor and a bit dark, forget whether there is a children's pool or not. Complete fitness equipment, the brand is life fitness, each treadmill is also provided with its own TV. Breakfast at Oakwood starts at 06.00-10.00. The taste is quite suitable on my tongue and the variant are considered complete. Breakfast conditions are also crowded 1. Waffles and Pancakes 2. Indonesian Corner (Yellow rice, beans, noodles, fried chicken, Rawon) 3. Madura porridge (pearls, marrow, grendul, pandan, green beans) 4. Beverage (Coffee and tea, herbal medicine, infused water, juice (orange and guava)) 5. Indomie Corner 6. Traditional snacks, pudding, rounds 7. Bakery Pastry (Croissant, Danish, bread, muffin, Sandwich) 8. Salad and fruit, Bircher muesli, yoghurt 9. Fried rice, fried noodles, vegetables, curry chicken, fish 10. Western (Fried Potatoes, Roasted Chicken, Baked Tomatoes, Baked Beans, Chicken and B

Shoutout to the trainee for all the assistance. Really need to improve on the cleanliness as towel and bed sheets have stains. Also no iron board provided. Have requested twice at reception desk but didn’t received it at all. Called again, same didn’t received it. Follow up call was made again and staff informed we have to use iron without iron board as hotel doesn’t provide it. When I ask how Im supposed to do ironing without the iron board, she says just iron on the bed as all guests dis the same. During check out I did mentioned this is the shortcomings that I experienced and the lady at the reception says we have to request which I did request few times. So disappointed 🤦🏻♀️

Das Hotel hat ein sauberes Gefühl, das Personal ist effizient, freundlich und hilfreich! Wir hatten Stephenjen uns bei unserem frühen Einchecken überprüft und waren so hilfreich bei unserem frühen Einchecken und auch uns über unsere Buchung zu hören, da wir uns per Versehen doppelt gebucht hatten; das Grand Kitchen Frühstück hatte eine ziemlich schöne Auswahl an Lebensmitteln für das Frühstück. Die Mitarbeiter waren wirklich freundlich, effizient und hart arbeitend! Spezial schreien an Frau Citra, die uns begrüßt, Tri und Randi, die hilfreich und hart arbeitend waren! Danke für diese schönen Menschen, die das Volk und die Kultur hier reflektieren - freundlich, respektvoll und dienstorientiert.

Das Hotel ist in einer beliebten Lage, und es hat sich zu Recht als beliebt erwiesen. Nach der Ankunft wurden wir von einem Team von freundlichen Mitarbeitern begrüßt, die einen warmen Willkommen ausdrückten. Das Frühstücksbuffet war außergewöhnlich, und wir empfehlen sehr, die innere Nase zu versuchen. Die geräumigen Zimmer, während es in einigen Einrichtungen fehlte, waren sonst komfortabel. Wir bemerkten jedoch einen leichten Duft von Dampf und Staub, der etwas unbehaglich war. Ein kleiner Quibbel, den wir hatten, war mit der Beleuchtung - die Dämmerungslichter waren nicht stark genug, um ausreichend Beleuchtung, vor allem nach Sonnenuntergang. Außerdem waren wir enttäuscht, nur ein Paar Slips im Zimmer zu finden, obwohl in jedem unserer beiden Zimmer für zwei Gäste gebucht wurde. War dies eine Kostensenkung? Unsere größte Frage kam, als wir uns für den Autoservice des Hotels vorbereitet, um uns zum Flughafen bei der Abreise zu nehmen. Der Fahrer hat zuerst unsere Eltern im Inlandterminal verlassen, aber er hat uns erst später über eine zusätzliche Gebühr informiert, um uns zum internationalen Terminal zu bringen - trotz der kurzen Entfernung zwischen ihnen. Wir hatten bereits einen Preis für den Charterservice des Hotels gezahlt, und es war enttäuschend, dass der Fahrer diese zusätzliche Gebühr nicht vorab offenbarte. Während wir die Bedeutung der Gewinnspannen verstehen, sind wir der Ansicht, dass es wichtig ist, Transparenz und Ehrlichkeit gegenüber den Gästen zu präzisieren. Insgesamt war dieses Hotel eine anständige Wahl für den Preis, den wir zahlen. Trotz der kleinen Nachteile genossen wir unserem Aufenthalt und schätzten die freundliche Mitarbeiter und ausgezeichnetes Frühstück.

This is definitely not a hotel catered to foreigners. Firstly, the toilet was not clean. There were molds on the shower tray wall. Toilet bowl had some faeces stuck and had NO BIDET SPRAY. Hotel manager insensitively said only suites have bidet spray. So the rest who have gotten a less premium room have to wash their backside at the shower tray. Breakfast has limited variety and it was not even palatable except for sandwiches set. Although we informed the restaurant that we do not eat beef, they still served us sandwiches with beef and lied that they are not beef. We tld the staff to double check before confirming and it turned out to be beef. Upon learning abt the incident, the manager Cicik was kind enough to prepare breakfast for us the following day with chicken sandwiches. However, history repeated itself for the following day's breakfast. This shows that the manager did not brief her staff. Additonally, we asked for a bucket of ice at night. At first, they said that the bar was closed so there was NO ICE. After further explanation and multiple requests, they provided a bowl of ice. When we feedback why it was not served in a metal container, then eventually a metal bucket of ice was served.However, there were some pleasant times like they did serve me cake and small deco for my birthday. I do appreciate those gestures but overall the service was just mediocre. I will not say this is a 5 star hotel. To be very honest, it is a hotel to cater for transit purposes.

Sheraton Surabaya is conveniently located right next to the 2nd largest shopping mall in Indonesia. So for travellers who are not keen to travel too far or trapped in the traffic, this would be the best choice for you!! Was a tad disappointed that our sleep got disturbed by the renovation in the morning. Really hope the hotel management could pay more attention to that. Otherwise, a great hotel that we will return to again.

Was lucky enough to be upgraded to Executive Club for my 14 night stay and must admit we made the most of it. Breakfast cooked to order, afternoon tea, 6pm wine and great choice of cooked eats, cheese, cakes/puddings etc which meant we didn't need to go for dinner. Room was good with modern tv with lots of channels and enabling smartview from mobile/tablet (internet was strong throughout hotel). Bathroom was great with fantastic showers and a bathtub which filled quickly. Bed was huge and comfortable, blackout curtains and subtle lighting to enable sleep at any time and aircon worked perfectly and quietly. 3 restaurants on site for the odd night we fancied straying from the executive lounge. Restaurants were a little expensive perhaps but it's a 5 star hotel so to be expected. Pros: Good rooms, strong internet, great showers, Executive Club - OUTSTANDING staff/customer service in all areas of hotel and unbelievably charming staff. Cons: Desperados bar in the basement had good live music but was very disappointing (best avoided unless you are in a group).