Aloft Sunnyvale

When I checked in at the hotel, I asked for rooms upstairs. The front desk staff said no, only the first floor, okay! But when we went to the car to pick up our luggage and returned to the lobby, we saw that the guests behind us were arranged upstairs. My boyfriend said we should ask why they have room upstairs, I said forget it. Maybe they have other room types! So we went to rest. When we went out at 1pm the next day, we found that the rear window was broken and then we went to the front desk to report it. They said you need to call the police. Our hotel is not responsible. I said I parked in the parking lot of your hotel, the hotel front desk said that this parking lot is shared with the store next door! Then we asked about surveillance cameras. They said there was only one at the main entrance. But it can’t be photographed either! Anyway, they are not responsible. We had no choice And we have to call the police and insurance.What a shame, this is the first time and the last time here!

已經第二次入住，入住時前台小哥服務熱情，還幫我們升級了房間，感覺非常親切。離店時美女也熱情詢問體驗如何，感覺很好。酒店有工業風設計感，挺有特點。酒店位置不錯，去購物、聚餐都方便。如果週末住在臨街一面的房間，對面夜店的聲音會有些影響。

非常乾淨，服務人員也很nice。雖然早餐收費，但是咖啡和檸檬水是自助的。水果寫着1元1個，但我要付錢，服務員説免費給我。 環境也不錯，馬路對面就有很多飯館，購物中心也不遠，總的來説很滿意。 唯一不好就是空調聲音太大了，不過ca 的天氣，不開也是可以的。半夜有些旅客在前台大聲説話，也比較吵。

No one should ever have to stay here, Save yourself the stress and hassle and just book the AC hotel down the road . The only reason I chose this place was b/c of the walking proximity to Caltrain to scoot me to SFO. For starters, Gold Bonvoy status does not even get you a room with a window. I’ve never been in a brand name hotel where there was no windows. The outline of where a window should be was there but this property has it boarded up with plywood. So, no window. No natural light at all in an already dark shoebox of a room. Next there appears there is no window b/c the hotel doesn’t have built in air condition. So the room has an external unit that is piped through the plywood. Here’s the worst part: That a/c unit doesn’t work, it was roasting hot in the tight little shoebox with no air conditioning, no ventilation and no window to potentially crack open . We went to the front desk and they refused to move us citing, “There’s one room available and it’s on your floor but they won’t let me assign it to you.” Marriott Corporate was no help either. In fact, they offered us “5000 points” which is actually about 1/8 the points this hotel goes for and when we said that was ridiculous they rescinded the offer. We didn’t want points. We wanted a room with air conditioning and a window in the middle of Summer. I don’t think that’s too much to ask for. While we didn’t have a car, they could’ve easily relocated to another nearby property and gory us a taxi there but nope… they refused. Front desk agent said she would call us with a solution and never called. The conditions we were subject to in this hotel were inhumane and probably not up to code either. There are signs everywhere that this property is in ill repair. The operating certificate in the elevator is expired, overhead lamps in the hallway have strings disconnected from ceiling so they are dancing by a thread, lots of wall damage in hallway and cracks in floor in room. Outside of all these complications, the standard rooms often little amenities. There is no fridge in the room and not even a garbage can in bathroom. The rooms are so small that there is no spot to even open up your suitcase fully, it Diesnt fit in the armoire or on the bench in the room. We had to get creative and put our suitcase under the bathroom sink on the floor. I’ve attached pictures to support this. This place should just close down or be shut down by local government. Way to treat Bonvoy status members: no window, no air and no support when you request to move b/c the room is a sauna.

No decor, thin towels, small rooms, minimal toiletries that are not replaced. We asked for room cleaning; they only came once during our 3-night stay. Elevator broken and we had to drag suitcases down 4 flights. We are loyal Marriott, but would avoid this hotel.

Good calm location, close to Caltrain, AMC movies and across street from great little Italian restaurant (Gumba’s) and Murphy Ave food/nightlife. Best for solo or couples bc rooms aren’t very big, but bathroom was modern & clean (good Drybar amenities), TV was huge and internet was good. Good shower water pressure but A/C wasn’t great if that’s your thing.

I stayed at this hotel for business for one night. The Aloft Sunnyvale Hotel was modern and chic in style. I liked how there were different colored lights on the lobby floor. I drive to this location but coming here at night, the environment felt suspicious. There were some people circling around the parking lot staring. It didn’t feel safe at night. The hotel staff were lovely and welcoming. They led me to a spacious room that had a fantastic bedding. The TV for some reason didn’t work and when I tried calling front desk, the phone didn’t work either. The TV remote had some odd water residue and I surely don’t want to know what it is. There could be a bit of better cleaning in here. Checking in and checking out was a breeze. The W XYZ Bar was quiet. The lobby has some outlets if you need to do some work. The hotel itself is in steps with downtown Sunnyvale where you can get your local eats. The location is fantastic, but the cleanliness and safety of the hotel will need some more work. Thank you for having me here.

Aloft Sunnyvale on its own is good enough value for money spent. However, what truly stood out was the customer ser ice of its front desk. Shoutout to Michelle for helping me out a ton when I was trying to extend my stay. No excuses were made and she found a way to get it done even under difficult circumstances. Roy was also great with the room upgrade when he saw that I had brought a friend and might have needed a bigger bed. 10/10 Customer Service!

I had a wonderful stay at the Aloft. The team at the desk were extremely helpful in extending my reservation. I want to recognize the work of Sarai and Ahmed who took the time to ensure my room was clean and ready for my arrival. They helped me make arrangements quickly when I needed to extend my stay. There were friendly and totally dedicated to my satisfaction. I would not hesitate to stay here again. There are many excellent restaurants only a block away.