ronn v
18. August 2024
No one should ever have to stay here, Save yourself the stress and hassle and just book the AC hotel down the road . The only reason I chose this place was b/c of the walking proximity to Caltrain to scoot me to SFO. For starters, Gold Bonvoy status does not even get you a room with a window. I’ve never been in a brand name hotel where there was no windows. The outline of where a window should be was there but this property has it boarded up with plywood. So, no window. No natural light at all in an already dark shoebox of a room. Next there appears there is no window b/c the hotel doesn’t have built in air condition. So the room has an external unit that is piped through the plywood. Here’s the worst part: That a/c unit doesn’t work, it was roasting hot in the tight little shoebox with no air conditioning, no ventilation and no window to potentially crack open . We went to the front desk and they refused to move us citing, “There’s one room available and it’s on your floor but they won’t let me assign it to you.” Marriott Corporate was no help either. In fact, they offered us “5000 points” which is actually about 1/8 the points this hotel goes for and when we said that was ridiculous they rescinded the offer. We didn’t want points. We wanted a room with air conditioning and a window in the middle of Summer. I don’t think that’s too much to ask for. While we didn’t have a car, they could’ve easily relocated to another nearby property and gory us a taxi there but nope… they refused. Front desk agent said she would call us with a solution and never called. The conditions we were subject to in this hotel were inhumane and probably not up to code either. There are signs everywhere that this property is in ill repair. The operating certificate in the elevator is expired, overhead lamps in the hallway have strings disconnected from ceiling so they are dancing by a thread, lots of wall damage in hallway and cracks in floor in room. Outside of all these complications, the standard rooms often little amenities. There is no fridge in the room and not even a garbage can in bathroom. The rooms are so small that there is no spot to even open up your suitcase fully, it Diesnt fit in the armoire or on the bench in the room. We had to get creative and put our suitcase under the bathroom sink on the floor. I’ve attached pictures to support this. This place should just close down or be shut down by local government. Way to treat Bonvoy status members: no window, no air and no support when you request to move b/c the room is a sauna.
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