Sun Palace Hotel

Good value for money as was cheap, but definitely NOT 4* as advertised! Clean but VERY basic, not even a kettle in the room. Rooms seemed to get clean towels daily but not cleaned. Food disappointing and repetitive, often cold , and no snacks as advertised. Nice pool area, and was quiet as end of season. Gym was disappointing and dangerous- one of the machines had paracord tied on instead of proper cable and bike and treadmill broken. Would not stay again.

My family and I (four in total) have been to Bulgaria on a number of occasions- we have stopped in bad hotels in the past but this one was by far the worst! We got there at around 7pm so after a long flight we were looking forward to dinner but was shocked at what we found. Food wasn't restocked regularly and no labels as to what each dish was. This was an issue for religious reasons so was unsure of what we could eat. Same options every night which was very limited. Breakfast was awful! Scrambled egg was just an oily omelette, sausages were inedible and no choice of beans or fried egg. The room we had was on the 5th floor which we had heard were recently renovated. Overall the room was nice- huge balcony and nice bathroom. Saying this, there was a small air-con unit which barely worked, one double wardrobe between a family and not enough plug sockets to cater four people in one room. The cleaner came in everyday to change the sheets, change the towels and empty the ashtray (which many people across other floors said this wasn't the case for them). However floors weren't cleaned for the entire two weeks of our stay, tables weren't wiped down and they 'mopped' the bathroom by using the shower head (which left the floor soaking for hours). Hygiene around the hotel was the worst we've seen! The ketchup outside (which was in a glass bowl) , used throughout the day was left uncovered from 12pm until the next day, the dirty plates were left on the tables for hours, cups weren't collected around the poolside and cobwebs/dirt around the outside cooking station. People were in the pool past 11pm, on numerous occasions, which we have never saw in any hotel we have ever stopped at. The next day the pool was never cleaned as we were up early and never saw any further hygiene steps take place. As well as this, the pool area was never hosed down during our stay, which resulted in tables and floor been sticky due to spillages. Benches were rotting and peeling of paint, unsafe to sit on a couple of them. Out of four coffee machines, only one worked. However this was not being replenished often enough and can only be used between a short amount of hours. Staff were very hostile- no uniforms and constantly on their phone/putting on makeup in their mirror. We never saw them clean empty tables as they were too busy talking to one another. They were also smoking around cooking stations and drinking throughout their shift. On our last day we saw the receptionists sleeping on the couches and had to wake them up to check out which is unacceptable. Lack of management was apparent as absolutely chaotic with no lack of direction/discipline. Not an English friendly hotel as mostly individuals were of other nationalities- alot of which were very hostile- towards us. Bulkan holidays expressed there would be entertainment, however this involved a 10 minute kid disco and nothing further. Tried to get transferred to another hotel and was willing to pay extra for this but the hot