Finde Hotels in Summit Township

Meine Frau und ich blieben hier für unser erstes Geburtstag. Wir sind aus Südkarolina. Es ist ein wunderbares Hotel, aber Tay machte unser Aufenthalt noch freundlicher, freundlicher und informativer. Wir hätten nicht um eine bessere Arbeitsstelle gebeten! Vielen Dank für Ihre Hilfe.

The difference a day made! I have only positive things to say about my experience at this hotel. Check-in was welcoming and informative. Without prompting, I received a detailed orientation to the site and its amenities, and was encouraged to use them. The commitment to providing outstanding customer service at the Courtyard by Marriott Erie Ambassador Conference Center extends beyond the front desk. Literally every employee I encountered was helpful, gracious, or attentive. For example, one employee gave me recommended two local grocery stores. This morning's breakfast was bountiful and tasty. By contrast, yesterday's breakfast at the Home2 Suites Erie was basic and blah -- breakfast bowls heated by a lamp, plain bagels, and cereal with milk. No yogurt. Mainly for work, I spend approximately 60 nights per year at hotels. I recognize that hospitality is largely performative. Even if hotel employees are in a bad mood, they tend to meet the expectation to smile and provide useful information. My stay at the Courtyard by Marriott Erie Ambassador Conference Center was flawless. This was a sharp contrast to my previous night's stay at the Home2 Suites in Erie. Unlike at the Courtyard by Marriott Erie Ambassador Conference Center, where my stay was very pleasant, there were zero smiles at the Home2 Suites in Erie. At the Home2 Suites, I was not greeted by name, even after I introduced myself to three employees -- front desk; front desk manager; manager on duty. When I tried to ask questions about the location of the elevators and when breakfast was offered, the front desk manager stopped emptying the trash to butt in the conversation and threaten to cancel my reservation. I obtained that information from the manager on duty, but only after she looked it up. My room at the Courtyard by Marriott Erie Ambassador Conference Center was clean and comfortable. All the expected amenities were present. Nothing was untidy. By contrast, my room at the Home2 Suites by Erie was clean-ish. There was no lotion in the bathroom. There was no hair conditioner in the bathroom. In the shower, I noticed a VERY dirt place where one might place a bar of soap. While showering, I discovered that there was NO shower gel in the wall-hung dispenser. When I removed its cover, I confirmed the dispense was bone dry. Yet another letdown by the Home2 Suites by Erie. I mean, essentially an employee has to *never* check the dispenser for it to be empty. I had high hopes that my next stay at the Home2 Suites, for which I had pre-paid would be more pleasant. I confirmed my reservation with Hilton Honors on 5-31-23 and 6-1-23. I used the Hilton app to select my room and check-in on 6-1-23. As I approached the front desk at 3 p.m. to get my card keys, I saw the side profile of the front desk manager from the day before. She dashed into the office, closed the door, and canceled my reservation at 3:02 p.m. In my experience, that is an all-time low in customer service by a hotel employ

I come to this hotel at least once a year. This has to be my 10th visit and the hotel has everything for the business traveler. This time, however, I noticed it was a bit worn. The heater in my room did not work nor did the TV in the gym (which had not been cleaned in a while). I say this to alert management and not to put the hotel down. I still recommend it. The lobby is roomy/bright and the staff is most welcoming and helpful. There is a mini-store in the lobby and good coffee is offered complimentary each morning. Also on the ground floor is a nice restaurant (Safari Grille - see separate review), a breakfast station, a roomy business center, a laundry (2 washers and dryers), a decent sized gym with a set of weights and finally, a pool plus hot tub. The rooms are just right for business with a good sized desk, good lighting, plenty of outlets and a comfortable chair. The closet is adequate as is the bathroom. There is a decent sized flat screen, a small refrigerator, microwave, coffee maker, iron and hair dryer. It is still a great option, but just in need of a little work.

เป็นที่พักที่ดีมากการบริการทุกอย่างครบทำเลดีเหมาะสำหรับการเดินทางและแวะพักผ่อนเพื่อไปเที่ยวต่อให้คะแนน 100 เต็ม 100

Der Manager hier ist erstaunlich. Sie heißt Alex. Sie geht oben und darüber. Sie tut ihr Job, aber gleichzeitig greift sie dir mit einem Lächeln. Wenn Sie etwas brauchen, sie macht Sie nicht fühlen, wie Sie sie stören. Die Zimmer sind sauber. Das Zimmer hat volles Badezimmer. Dove. Vollgröße Handsaft und Körperlotion am Tauchbad. Vollgröße Shampoo, Klimaanlage und Körperwasch asche in der Dusche. Es war einfach zu Handtüchern zu bekommen. Wir genossen das kostenlose Frühstück.

I rented two rooms off of them and for two night for my wife and our older kids. The kids room ended up. Eing a handicap room which we did not request and when the first child showered water got every where all over the tile floor because the shower curtain was a good 6-7 inches off of the floor. There was BLACK MOLD coming out of the base of the shower which only goes to show how much they clean the shower. The door to the bathroom didn’t lock and the the main door to the room had to be slammed shut and then checked to make sure it locked as when we returned at the end of the first day the door was open. Nice right!! Security not such a priority there I guess. When I made mention this the night manager he offered to change our room for our last night which I declined. Be also said well no one told us about the mold before. I said no one should have to if your cleaning people were doing their job!!! Upon checking out and mentioning it the the hotel manager he offered me a $25.00 discount and did so with attitude so I said thats fine if thats all you can do go ahead and I will call corporate to discuss more to which he said if you are calling corporate then I am not giving you the $25.00. I said are you really trying to hold $25.00 over my head so I dont call corporate lol needless to say I told him keep his $25.00 then called corporate and they gave me a free two night stay to any of their properties. One thing for sure is it WONT BE SLEEP INN IN ERIE PA!!!

Great location, fantastic rooftop pool, wonderful service! Check in was quick and I was told where to park and when breakfast was and so forth. The room was clean and quiet, and the bathroom had everything going for it as well. No stains, leaky faucets or ticking noises. The view of the Mississippi from the hotel pool area is truly something to behold!

Stayed here on a Monday night. There was a baseball team also staying here so was forced to stay on the first floor. I assumed it would be horrifically loud but was pleasantly surprised it was not. Work out room is nice, breakfast was the usual cheap fare of fake eggs, pressed sausages and potatoes. The room, the last one, per the front desk staff bc of the baseball team REEKED. It smelled like wet gym shoes. Again, last room so can’t be moved. As I looked around the room in the morning the smell is mold. The carpet has mold in the corners. The bathroom ceiling is crinkled, the tub and shower stink the worst of all. The room was also missing a curtain, and the toilet paper holder was falling out of the wall. I can’t believe I paid 135 to stay here. Yes the sheets and towels were clean but the stench.