Gastnutzer
3. Mai 2023
We entered our room only to find out that it had not been cleaned. There was garbage on the beds, on the floors and discarded clothes in the bathroom. There was evidence of drug use with pipes and other drug paraphenalia in the room. We advised the front desk clerk and she offered us another room that was not much better. There was garbage around the walkways and overall there was a smell of garbage and urine on the stairwells and corridors to the rooms. The whole property was very dirty and unfit. The manager refused to provide a refund through my third party travel agent and hung up the telephone when i tried to discuss the matter and ask for a refund. I regret that i did not take photos to document the experience
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