Courtyard Stockton

This is a Marriott-managed hotel. I believe this means that the hotel has been leased and managed by Marriott. This is an older hotel. The bedroom was ok. Good bed. Horrible lighting. It was fairly quiet. The bathroom was incredibly dated. There’s this weird little sink area outside the bathroom with a little counter mounted above the sink which severely limits screws to the faucet. On the plus side, employees are very nice and extremely helpful! (THANK YOU, Tom!!)

Though this property indicates that they utilize mobile key, there is one significant caveat: you have to have stayed there before. This completely negates the benefit afforded to those with the BonVoy app to bypass the front desk and go directly to your room. I have held titanium status for several years and have lifetime silver status. Smooth, effortless, contactless check-ins are a driving factor in my decisions as to where I stay. 5-10 minutes here and there might not seem like much to the hotel operators, but it adds up when you are in 3-4 hotels/week. This hotel is not guest-centric.

This place is dirty and feels mildly unsafe. The front desk is pleasant and I'm sure housekeeping is doing their best, but -- other than linens and mattresses ---this place has not been updated for decades and it shows. The carpets are sticky, the bathrooms are just old and outdated and grimy. I also find it shocking that hotels that cost less offer coffee and breakfast. but here they don't -- rather sell coffees and stale pastries and other things -- and there's an up charge -- which is a little surprising considering what they don't do. I only go with Marriott but never again with Courtyard.

The hotel really shows its age and could use a refresh. I can deal with that as it was one night. What really got me was the service from the night clerk. We are Ambassadors. There is no lounge in this hotel so we asked what the hotel does for Ambassadors. Nothing apparently. Finally - and rather begrudgingly - the clerk gave us a coupon for breakfast at the Starbucks-like bistro in the lobby. He really couldn't be bothered with us. He was more interested in listening to whatever was on his earbuds. By contrast, Mike, the AM front desk clerk was bouncy and cheerful/ ready to help. What a difference 12 hours makes. This hotel rates a "meh" in my book. The room is clean. It is a place to put your head.

Needed a place to stay on my way down to Los Angeles. Quick overnight stay. Clean for an old hotel. This is an old and worn courtyard. Generally I find the courtyards to be in much better shape. Furniture was chipped, dark room, not a place I come back to stay

We had a fast check-in and were glad that covid protocols were being followed. We had a large room with modern decor and comfortable bed and furniture, but dim lighting. There was a small minifridge with freezer. The sink area was separate from the toilet/shower room. The sink area was very dimly lit, making it impossible to put on makeup. There was very little counter space, so getting ready in the morning was not a good experience. The shower head was good. No free breakfast was offered, but we could buy overpriced items. There are many fast food retaurants within a couple of miles to get breakfast. For the price we paid, this hotel was not a good value.

We come up here a lot because our daughter goes to school at U o P. This place is on a sad slide downwards. Checked in and out room has a TV the size of a computer monitor. If that wasn’t bad enough it had interference so bad it was unwatchable. After an 8 hour drive we had decided we’d just stay in so TV was our entertainment for the night. We called down to see if it was system wide or just our room. Front desk gal was a little rude, but after it was determined it was out room, she begrudgingly offered to move us. We accepted. The new room had a huge modern TV…..that worked for about an hour before it went out. Called down again and got someone else who was very helpful. Sent a maintenance dude up who rebooted our TV. That was fine but then the remote would not work so I rebooted it again myself and it’s working fine. So here’s the deal. Two different rooms, two different types of TV. One room had a microwave one didn’t. Both were kind of ratty and we opened the slider in the second room to find a screen door that was ripped and wouldn’t close all the way. The bathroom while clean have tubs that are dated scratches etc. I’m a Marriott Platinum, this hotel does not meet the minimum Marriott requirements. The maintenance guy was more than forthcoming about what he has to deal with on a regular basis and said the owners have scheduled a remodeling of the property for next year but in the meantime don’t seem to care about the property. I have three other trips I have booked. I’m canceling and am moving to the Hilton down the street until they clean this place up. Oh…there is s chain and padlock on the pool and spa in case you were wondering about that. Worst Courtyard ever and I’ve been to a bunch.