Red Squirrel, Stevenston by Marston's Inns

First time in a few years returning to the Red Squirrel received a 30% discount via post or I believe you can go online to download discount. Been very disappointed in previous visits a few years ago even though we went often enough to work our way through the menu Happy to say glad we went back the food was fresh and very tasty on arrival member of staff welcomed us and asked if we are dinning in or just drinks we decided to eat and ordered Gammon steak only to be told None left this can happen so quickly ordered chicken burger and steak pie. Order was slightly long but no complaint if this meant it was freshly made and both meals got the thumps up The only recommendation would be polish the tables ? they look clean but are getting rough looking most likely due to just dry wipe tables instead of polishing them not saying all the time but at least weekly during a deep clean of restaurant. The staff are all very friendly and willing to help if required Looking forward to returning and tasting the Gammon steak

I have stayed at the Red Squirrel before as it is the closest hotel to my elderly mother. The accommodation has always been basic but adequate, but I don't know what happened this trip; maybe new staff or less staff, but I said I'd write a review in the hopes they would read it and do better. My husband and I booked this for the day we arrived in Ayrshire to take my mother out for a much-needed reprise from caring for my elderly Stepfather who has dementia. This involved me staying with my stepdad while my husband took Mum out for a trip to the hairdressers and a couple of big stores which she is never able to do unaided. Afterwards, we said our goodbyes exhausted and headed to the hotel. We got our room card and headed over. The room was large enough and clean enough but the walls had holes in them as if someone had been in a hammer fight. The bed was comfortable enough and we washed up to go for a quick dinner. Nothing I could fault in the restaurant except it was slow. The food was good and we headed to the room to sleep, but not before I'd asked about a late checkout option which was £20 to give us 2 extra hours. I paid this as I knew we needed it. Sleep was fine as the beds were comfortable, but I got up first and had a shower. I discovered the shower curtain didn't reach the bath so by the end the floor was soaked. I also never heard my husband getting woken by a housekeeper banging on the door demanding attention. He opened it to be told checkout was 11 and we were late. My husband told her we had paid for a late checkout and were fine till 1 pm, to which she said she would need to go check that. Surely something that should be done first thing. Awakened my husband went for his shower, but when finished we realised there were no extra towels. We had a family room that caters to 4 with ONE bath towel. We were furious. I grabbed one from the trolley further up the corridor. I mentioned all of this when checking out but was not impressed with the reception's complacency hence I'm putting it all down here. We have to use this hotel again, as I said it's closest to my mother and she needs an operation soon so we will need to be close by, but I do hope Marstons sees this and addresses the issues. At over £100 for the night, I'd expect much much more.

Pleasant stay. Hotel does the job perfectly and is in good location for sea and air transport onwards. Roomy and well maintained accommodation with a powerful shower. Despite a raging storm, we had a comfortable and quiet night. Staff throughout hotel and inn are welcoming and friendly and do their very best to help. Food in the inn is cheap and served quickly but not of greatest quality. However you get what you pay for. Overall we had a comfortable, pleasant stay.

Great hospitality, very friendly staff with great enthusiasm. Room was very clean on arrival and new towels were issued everyday. Tv could have been upgraded but was still good enough. The signal isn’t the best but the WiFi works perfectly fine in the room.

The rooms are very good and clean, the TVs are very good also and had lots of good Channels, the pillows very extra comfy which was very good, bathroom and shower was a good size and clean towels brought when requested, the breakfast is brilliant and the staff are very friendly and helpful and will do anything you need from them, service is very quick aswell

Rooms were OK quite clean and tidy, tea was available. Only thing wrong with the room for me was the tv. A smart tv would be a good upgrade. Food was very nice, recommend ultimate spicy beef burger, was very nice with the sauce. Also the Scottish breakfast went down a treat.

Excellent food and very good price I would high recommend really good indeed. Carvery was fresh and great value for money . Desserts were huge too …………………………………………………………………………………………………………………..,.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

We came here for a birthday and we were accommodated quite well, we got our food and drinks fast and the staff were really nice, they told us what was available and what wasn’t and they asked about allergies, this was an overall great experience and I do recommend

Beware! The hotel is separate from the Reception and Restaurant which is annoying when its raining! The accommodation was standard fare for Marstons with an average bed and skinny synthetic pillows. The room was functional but nowhere to put a case except on the floor which I find infuriating. The food in the restaurant was fairly mediocre although the staff were very pleasant. Just about everything is fried and, as a diabetic, there is little choice. Breakfast was a nightmare with only 1 person on duty. I arrived on the dot of 7am with a view to leaving at 7.30am. In reality, it took ages to get anything and my food finally arrived at 7.30am despite there being only 8 other guests waiting for breakfast. The chance of a second coffee was absolutely zero! Marston - you could do a lot better!!