Gastnutzer
14. Mai 2024
BED BUGS: I booked a stay at the Stone Mill Inn on May 2, 2024. It's a lovely hotel, and I chose it specifically for its great reputation and reviews. The staff were professional and friendly and after a very long day of travel, I was looking forward to getting checked-in / settled into my room (# 206) for a relaxing evening. Unfortunately within 5 minutes of getting in the room, I found bed bugs in the bed, as well as on the walls (I took videos). I called the front desk immediately to inform them and they were shocked but very understanding. I asked to check out of the hotel completely and they were kind and apologetic and refunded my room amount without question. I don't normally post reviews, but it's important for travelers to be aware of these situations. I originally did not find any bed bug reviews online for the Stone Mill Inn, which is also one of the reasons I chose it. But it goes to show that the quality of the hotel doesn't always matter. Any hotel can have bed bugs and once they're inside, they can become a major, long-lasting problem. I want to reiterate that overall, the hotel appears clean and lovely and the staff were very nice and professional. I wish I'd had a better experience there, however I will not return because of it. For this reason only, I've given it a lower star rating. That said, with such a good reputation, I have no doubt that management will make every effort to address the issue, if they haven't already.
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