Econo Lodge Inn & Suites

The worst customer service ever. Please read my screenshot (as photo) for details. Steer clear of this place!!!!! I was not warned of unbelievably loud construction noise in the room directly above mine which started early in the morning. When I complained as I checked out the desk clerk gave me a shoulder shrug and an incredibly snotty, “sor—ry!”

Large clean room with everything you need for a short stopover. Helpful staff in the lobby on arrival. Good choice buffet breakfast with plenty of choice. Quite expensive as it was graduation weekend. Local food outlets closed quite early and difficult to find an evening meal.

Upon arriving at 4PM at the Springfield Econo Lodge, we were informed that our 2 Queen room, for which we prepaid 6 months in advance, was unavailable. We had clear receipt showing what we purchased. As a group of 3 non-related adults, we could not sleep in 1 bed. Staff were polite but firm, and did not provide any solutions (e.g. a 2nd, free room). Later, I read that it's relatively common on popular weekends for some hotels to bump customers who booked rooms at lower prices, so they can resell the room for much more. I'm sure this is what happened here. They simply bumped me because they could charge twice as much last-minute. I spent hours on the phone trying to solve this, but ultimately had to book another room at another hotel for a huge premium. Beware! My family will never stay with Econo Lodge again. Anywhere. This Econo Lodge location is minimal motel experience, providing bare necessities, plain box building, horrible location, no grounds to speak of.

I was pleasantly surprised by the quality of this hotel. The name says Econo Lodge, but the quality was very good. The room was clean. Everything worked, and the bed was very comfortable. The staff was also very friendly. I highly recommend this establishment. I rated it 4/5 just because it didn't have an awesome view of anything particularly special. I will most likely stay here again when I am passing through.