Howard Johnson by Wyndham Springerville

The hotel is old and run down. It lacks basic amenities, like properly supplied towels and toilet paper! The staff is friendly and helpful but appear to be poorly trained and not competent for the position. So, perhaps it is not the staffs fault. It is not worth the booking price. This Howard Johnson is located in a small town, so not much competition. I will avoid booking this hotel in the future.

Woman at the front desk charged us a second time for the stay even though we had prepaid through Trip.com. The hotel is nothing more than a rebranding of the Rode Inn which has been there for years. The only obvious change are new towels. They still primarily cater to traveling work crews who park their large trucks in the parking lot, party in the open walkways playing loud music and smoking pot. Was really hoping for improvement with new ownership and was completely disappointed. Would ot recommend staying here.

Problems on multiple visits. Problems reported to staff and not fixed. Manager never on site. Asked for call back from manager for my multiple problems across two stays (July and Oct). No call from management, problems not fixed, given a pittance of a discount (around $30) for my troubles. Offered them multiple opportunities to correct the issues, or at least apologize. Manager does not care about addressing problems or providing the most basic customer service. Will never stay there again and I do not recommend. They had plenty of chances to address this before I left this review... they legitimately do not care.

Under renovations, my room was dated, but clean. Bed was comfortable, everything worked as it should and the staff was extremely courteous. Walking distance from several places to eat. If I work in Springerville in the future I’ll stay here again.

The bedroom and bath appeared to not have been refurbished since the 1960s. There was a heavy layer of dust on top of the headboards and light fixtures which I wiped down. The bathtub was harvest gold and had rust stains. There were gaps between the floor and the bathtub molding. The only good thing about my stay was the price -- $68 per night. I will not stay there again.

The service was great and staff was very friendly. The room was clean although the carpet in the king suite was filthy. There was no hot water for about 2 hours in the morning. It was labor day weekend and the motel was booked so I can see why they ran out of hot water. The motel is lacking general maintenance and could use some updating. The breakfast was very good which made up for some of the short comings.

This is the worst hotel I have ever stayed in. The tv did not work . It was the most filthy bathroom ! We did not stay we left within a hour and drove 4 hours home at middle of the night. Don’t stay there! Sleep in your car if you have to . It’s disgusting!

frankly the Howard Johnson and Wyndham should be disappointed and disgusted to call this place theirs. Rooms were not clean properly at all as floor was still dirty, sink had hair in it and room smelled like a poor attempt to cover up an awful smell. Toss bleach on it that will work! Not really, it still smelled and has a hint of bleach as an under smell. I am so glad I had the idea of placing the chair against the door to somewhat feel save after reading the reviews so glad I did. Shower head had a nice combination of mildew, rust and maybe mold but I'm not a scientist so not sure on that but any case a shower was a no for me and stuck to baby wiping the pits and other important crevasses to at least appear clean. Fire alarm had no battery but maybe that was a good thing because a fire may help the place out, it would definitely help the smell and possibly the shower head. Breakfast was that of a real champion dry frosted mini wheats! Ok I should Of ate it dry cause the milk was hot, bread looked not fresh and the eggs ya umm no. Coffee was out front desk bad no clue on how to make it so had to wait for someone else to do it (15mins) later. Other then the hotel experience the trip to the springerville and eager area was a great experience ******* I received this response from corporate I'm sorry to hear about your experience Rebecca. We aim to provide a comfortable stay for all our guests, and I apologize for falling short in your case. We will forward your feedback to the property to make sure they address this with there housekeeping, breakfast and management team to look into this and make sure this does not happen again to you or any other guests in future and I'm sorry but for the privacy of our guests, we do not have access to the financial systems at the property. Due to this we would recommend you reach out to the hotel directly at +1 9283334365. Thank you for bringing this to our attention. ************ My rebuttal I asked the front desk for compensation at check out the answer was she can let management know but they don't care and probably won't. I called twice no answer or manager is not available. There was a totally of 7 of us staying and each had an equally disgusting experience from shower missing in room, to the bathtub coming off the wall. So as the parent company it should be your responsibility to ensure the management is responsible obviously this is not the case. And the we would like to take hear your experience to do nothing with it but forwarded it to the place whom said they really don't care. Your sorry doesn't do much. This stay reflects not only on the management at that hotel but the entire chain especially after this sorry we can't do anything text. I have cancelled all Future wyandam reservations and deleted the app from my phone. I hope you or your family never has to have this type of travel experience ever. *********** There response Thank you for taking the time to chat with me Rebecca. Based on our inter

This is a dump, badly in need of remodelling. The toilet fell over as it was completely unattached. There were dead bugs on the carpet. The online quoted price was $90 but when we checked it we were charged $124 because they said it was a holiday weekend. That was dishonest! And when we switched rooms for a better toilet, we had no internet service. I would never stay here again.