Econo Lodge

We usually stay at another hotel across the street when visiting Springerville. Rates increased, and the EconoLodge's reviews increased in recent months, so we thought we'd give it a try. It was half the cost of our usual place. The owner was polite and friendly while checking us in. We had two rooms for 3 people, for 2 nights. When we got to our room it was clean, but the condition was not on par with the cleanliness—beds, sinks & baths were stained. But the room was clean and it was dark outside and we were tired. As we settled in, we discovered the two nuts that hold down the toilet seat were both missing. When sat upon, it slid sharply to one side or the other. My wife almost fell to the floor. Showers were a bigger problem: the water kept changing temps quite a bit, and quickly. It was a plumbing problem. (I maintain plumbing for 4 houses and have install and fixed shower plumbing.) I asked the owner for a new room and he asked for a chance to fix the shower. OK. When we returned 11 hours later neither the shower nor the toilet was repaired. The owner said his guy repaired the shower but forgot about the toilet. Untrue. The shower problems were still present. He argued with me and actually said “Maybe you don’t know how to use that kind of shower?” Unbelievable. The carpet on the walkway was filthy. In one spot there was vomit that did not get cleaned the entire 3 days we were there. Next time we will pay more and stay where we usually stay.

Very nice place, conveniently located on the main drag through town. Staff was friendly and helpful and room was very clean. Everything worked well. Restaurant next door was very good which was an added bonus. Pricing was very reasonable, great place for a night out on the road to get some rest

i made reservations two weeks before we were scheduled to stay. The day before our stay, I received an email stating that our 2 rooms were cancelled. There was no phone number to call or reason why it was cancelled. The email did not even match the hotel name or third party name where I made the reservations. I thought that it was just a scam but I looked up the phone number and called to confirm that we still had 2 rooms. After being put on hold a few times, I was told to rest assured that our reservation was not cancelled. I was told several times that I had nothing to worry about. So we drove 5 hours the next day to the hotel and went to check in and they told us that our rooms were cancelled. I explained to them that I called and was told that our rooms were not cancelled and that everything was good. The guy at the front desk advised me that I made reservations through a third party and that they overbooked and so they had no rooms available. He told me several times it was not his fault. So here we were in a town with 3 hotels on 4th of July weekend. There were no other vacancies anywhere else. It is 100% the hotel's fault. They hired the third party to book the rooms so they are completely responsible for not communicating with the third party on how many rooms they have available. This really put us in a bind and the only thing they had to say is "it's not my fault". Take responsibility for your actions when representing this hotel. And who sends an email the day before to cancel. Why no phone call? It took 2 weeks to realize you overbooked? Unbelievable.