Candlewood Suites Fredericksburg

Have had better stays

Avoid this location by all means they are a scam me and my family booked a stay from Sept 26 2024- Oct 4 2024 on Priceline and chose to prepay the amount of 701 dollars for a double bedded room soon arrival we checked in and clearly stated that we had booked online with Priceline for a double bed room they asked for my card at checkin and we went to the room to find the room was a single bed room there was a total of 4 of us and a single bed was not gonna work so immediately we went back to the front desk we told the lady the issue that we had and she said that they did not have a double bed room available so we asked if we could cancel she told us that she couldn’t do refunds and we had to wait for the manager the next day ok fine we left the hotel (we did not stay any nights at all) the next day we called and we spoke to the manager she told us that she would refund the 621.20 but we had to contact Priceline for the original charge of 701 ok cool we called Priceline and told them the issue they canceled the reservation and sent us the refund for the 701 they also told us that the manager said she forgot to do the refund for the 621.20 and was doing it now while they were on the phone ok great right nope a week later the 701 was refunded but the 621.20 was not we called the hotel and the manager was not in so we left a message for her to return our call waited a day no call was returned we called again the next day and she answered telling us she again forgot to process the refund and that she was getting to it right now ok awesome right nope week later still no refund so we called Priceline and they contacted the manager she again said she forgot and the whole process was repeated fast forward past numerous calls and numerous voicemails and messages we finally got ahold of the manager only this time she said she processed the refund and it should have been released she the. Said she may have sent it to the wrong card I’m no genius but if you process a refund from a debit card doesn’t that money go back to the same debit card that was used to purchase so I call bs anywho she then says that we need to contact the bank to have the funds released we did just that only they have no record of a refund ever being processed for Candlewood suites in Fredericksburg Va meaning each time she told us she processed the refund was a lie this was on the 6th of September it is now the 18th of October and we still have not received a refund we call everyday but the manager is either not in the office or if she is and we get transferred to her office it is sent to voice mail she even had the nerve to tell us she doesn’t understand why we are so upset it is 621 dollars that your holding hostage that was not authorized to be charged to my account and it is going on a month that we have been dealing with this there are people that would have done a lot worse than us I think we have been more than patient we have called the corporate office no help all they do is s

After reading reviews that were all over the place we had my son and daughter in law go visit before we committed. The manager m, Miraza, was AMAZING! He showed them the rooms, spoke with them etc. We were there 3 days. It was CLEAN, CLEAN, CLEAN! All the staff were amazing. Tv had issues or I’d have done 5 stars. We weren’t there enough to be concerned but they were eager to accommodate!

This hotel is a mess. Do not plan to stay here if you value your health and safety. The clientele was shady, noise with slamming doors ALL night. People loitering in the parking lot and halls. It was creepy and I did not feel safe here. My husband and I got up to leave on the middle of the night and there was a man sleeping in a chair in the hotel lobby. This was the worst hotel experience I have ever had, and I will never stay at another hotel owned by this company.

This was a total nightmare. I booked two rooms for one night. When we arrived the lobby was full of people waiting to check in and no one was at front desk. I called the hotel number and no one answered. We waited for 30 minutes after traveling all day for someone to show up. When we finally checked in and went to our room the door unlocked but chain was on because the room was occupied so we had to go back downstairs and wait in line again. The next morning at checkout I received two receipts each for $28.08 that was charged to my room for accommodation. I explained to the man that my rooms were free and he said that was their portion of it, umm no sir that’s not how it works. He then took my number and promised me the manager would call me. Nope never did and he didn’t know how to refund. I have since called the hotel and the “acting manager” said it was a mistake that I was charged and she refunded only one of the charges. IHG opened several cases and the hotel refused to cooperate even though we have proof of the rooms being fully paid. The general manager carol was asked to respond and she hasn’t either. Save yourself the trouble do not stay here, go to exit 92 or stay down the street at the express

This place is gross. I have no idea how it was rated more than 3 stars. We needed a king room to stay over night to accommodate our family. All that was left was a smoking room. The room was extremely dirty. The coffee table still had sticky stuff on it. The bed frame was broken with exposed staples. The toilet seat was dirty. It was absolutely disgusting. I would never stay here again.

This place was amazing! The rooms were very spacious and felt very comfortable and homey. The front desk workers were very helpful especially Nicholas he did a great job! They helped us through all the problems that we had and it wasn’t very much problems either. It was so good i had to extend our stay a couple more times give this place a chance!

Well, what was once a decent place and stop over driving from Florida to NY is now, getting run down, dirty and outdated. I have come here about 3 other times and this past time, the carpets in the room had debris, there were people walking around the lobby and outside with no shoes and sometimes no shoes or socks, garbage piled up over and around the dumpster which is in the front parking lot, construction vehicles all around the place, red stains that looked like ketchup on the walls of the stairway and a smell of diesel fuel outside. When I checked in someone was complaining and received a refund when I checked out another person was issuing a complaint. Goodbye Candlewood suites, it was good while it lasted. I will not be visiting again.

Stayed here with friends on our way to NY, enjoyed the gazebo till late at night and the staff was friendly and helpful with BBQ supplies. Will be back to this hotel whenever in travel back and recommend to fiends and family. They had full kitchen but we didn’t use so can’t comment on that