Residence Inn Spokane East Valley

Excellent, courteous service. Very good breakfast. Now the constructive criticism: This hotel is close to I-90 and I heard traffic at night even with ear plugs in and the fan going. I requested a room on back side, facing a trail and river. This was granted first night. I requested a back side room again on third night and one was not available. No fresh fruit of any kind on first night. There were fresh bananas on third night. Problem with sink and shower drains on night 3. Manager said the hotel was shceduled for a full renovation early next year.

Don't let the photos of the obviously outdated furniture deter you away from this place. I had questioned the comfort and the setup before booking, but was actually pleasantly surprised by this place. Pros: They do allow pets (including cats), I think it's around $25 a night or caps out at $100. Customer service is EXCELLENT. I have loved about 99% of the employees I have encountered. Their breakfast is minimal but they do change their offerings, which is nice and they do have the basics (such as waffles, eggs, cereal, often breakfast sandwiches). Their rooms are actually pretty comfortable. I stayed for over a month and this has actually been one of my favorite spots we have stayed at (out of about 10 local places). Pool and hot tub do have decent hours and is usually pretty empty towards the end of the night. They also typically have complimentary bottles of cold water at the front, which I loved. Oh, and they had great and consistent wifi. They even let us have a late checkout when we requested. Cons: The rooms clearly do need updated furniture, the couches were torn in some areas and they definitely have an older vibe to the rooms, like something my grandma would live in. Parking here is HORRIBLE if you are a late night person or work late nights or even have to run late night errands. At least a few times a week parking was COMPLETELY booked by 11pm (the front desk employees were great about giving up their spot if needed though). And my only other complaint is one day, I just got back from surgery, was still recovering and on a lot of medication and because of my surgery, I couldnt have material touching my incisions so was topless in bed knocked out when the maintenance guy just walked in on me talking about there was a complaint about the AC not working, so obviously it was another room that gave them the wrong number, but still a rather awkward position so I just bolted my door most days after that (though never had another experience). We had a booking for another room after this one, and immediately regretted leaving that place. Definitely don't overlook this place. Their customer service alone was worth it.

I like this hotel because the rooms are spacious, have a kitchen, the breakfast is pretty good, the breakfast/lobby area is open all the time with comfortable seating, the river trail is nearby, it’s close to the freeway, and the staff are nice. And there’s a Panera across the street. It’s affordable because it’s shabby comfort. We are okay with shabby because the rooms are clean and large and we have two big dogs. In room 100, the desk chair had part of the arm rest chewed off, there were holes in the sofa fabric and one of the lamp lightbulbs was dead. The heater doesn’t work well. There is a pet fee and the desk clerk told me there are plans to double it. If you travel with pets, the rate for pets is a good question to ask before you book. If you like pristine and modern, this spot isn’t for you. If you like spacious comfort, it’s a good choice.

Very pleasant and attentive. Staff room was quite spacious and clean. Rooms and common areas are clean although extremely dated, quite possibly in original condition. Loved that the hotel is situated on a quiet park like lot that backs out on some sort of ravine/park area. You definitely need a car to stay here. However, there’s lots of free parking price was very good. All in all, it was a good stay!

Stayed at this location on September 17, 2023. Like nearly all the Marriott properties we have stayed at this location exceeded expectations. The staff was super friendly and helpful and started us off with some welcome M&Ms. Hotel was clean with practical placement of furniture. The breakfast was hot and good and once again we saw the same staff member who welcomed the previous day. I was hoping we could kidnap her to take her on the rest of our travels. If you're looking for a great location to stay in Spokane, a city I don't really care for, this is it. Close to shopping and restaurants. Two thumbs up.

Huge room with a kitchen. I love the place so much. Free coffee and hot chocolate is always available at the lobby. Heater in the room works very well. Breakfast is simple and I like the waffle most. Car park is free. Free snack during super bowl. The alarm maybe a bit disturbing.

We stayed for 2 nights whilst evacuated from our home for a forest fire. If you book a studio king suite beware. Do not accept rooms 210 or 310. The rooms look out at a wall and there are 2 AC units directly below the window. One of the units is so loud, it sounds like a helicopter is directly outside your window, night and day. We asked reception if maintenance could check out the unit. We were told it was a known issue for units 210 and 310, but nothing could be done about it. The breakfast was good and there is coffee available all day. Parking is free and plenty available. The room cleanliness was disappointing. The carpet had not been vacuumed before our stay. We found peanuts on the floor. The shampoo bottle in the shower had someone else's hair on it, which was gross. We booked the room with MBV points redemption and our invoice had 4 different tax charges. Occupancy sales tax, bed tax, convention and tourism tax and room charge tax called STDO T1 which was $39 per night. The tax had not been shown on our booking email and when we asked what it was, we were dismissed with, " it's a standard tax". No further explanation was offered.

We booked a two bedroom suite back in January and when we arrived were given two one bedroom suites with no explanation given so our family had to split apart for the few days we were there. Hotel is clean but in desperate need of an upgrade. Decor is very dated and carpet/furniture in room looks old. I do like the dispensers in the shower but one of our rooms had conditioner and two body wash so no shampoo and the other had two shampoo an empty conditioner and no body wash. Complimentary breakfast wasn't that great. One morning there were no hot options other than make your own waffles with only one waffle maker so the line was super long. Location was close to shopping, restaurants, and I-90. Staff was friendly.

The room was great for the price and the staff went above and beyond to make us feel accommodated. Allie, Debbie, and Crystal all were extremely helpful as we had a trailer wheel bearing blow out on our way in, they were extremely helpful with anything we needed as we repaired it in the parking lot. We are staying at over 15 hotels on this trip alone and so far this was the best service we have experienced hands down.