Scrub Island Resort, Spa & Marina

We had an excellent vacation in Scrub Island. Everything about it was good. Our room was nice, the service was excellent, the pool and beach were fun, the fitness center was lovely, and the food was really good at the pool and the resort restaurant. I definitely would go back again because it was really great!

From the moment we arrived, our trip was plagued with issues. We specifically chose this resort because it offered a couples' romantic bliss package and we wanted a luxury experience. The sunset dinner we booked had to be canceled because the staff member we communicated with months in advance had left, and there were not enough staff to coordinate our date, despite following up with the concierge days before and being told to wait until the day of to get more info. I had planned to propose to my partner during the dinner. Ultimately we were only compensated the cost of the dinner which didn't feel appropriate. This highlighted ongoing communication issues where no one seemed to be able to confirm details about our stay such as: * breakfast times or how to redeem our breakfast meal tickets * calls to front desk would often ring with no one picking up * having to be transferred several times when ordering room service We also had to hound staff daily for coffee and bottled water which were only given during morning service and won't happen if you use the do-not-disturb sign. One of the days, we only received decaf. Staff issues aside, there were problems with the room: * dead bedroom/couch outlets forcing us to charge electronics at the one working living room side table * refrigerator had broken ice maker and rusty drawers * difficulty reaching coffee mugs due to poor placement over the kitchen counter and inability to fully open the cabinet door due placement near the range hood. Housekeeping would also return them to the same location each night during turndown. * curtains were incredibly hard to move and don't fully retract. Instead of a pull cord, they had to be physically yanked aside in the tract, and we ultimately had to crawl underneath them to access the balcony due to them stopping in the opening. * one of the windows was completely missing a handle which made it impossible to close from the inside This room had just been renovated. The old furniture and mattresses were sitting outside our door for the majority of our stay. The resort jacuzzi was also lukewarm and barely produced bubbles. The staff informed us that was the hottest it got. As mentioned in another review, you will have multiple credit holds placed against your card. Prices for special events (i.e. dinner tasting and Christmas festival) had varying quotes based on which part of the website you saw them mentioned, and were drastically different from the final bill. This makes it very confusing when trying to understand what you actually owe. In the end, the price you're expected to pay for what you get makes all of these issues inexcusable. Complaints aside, the view and the spa were great.

Huge shout out to Merle. Her willingness to fulfill my request for bush tea made me feel special. She is a bit of a character. Thank you for the laughs. Candince is a true gem. Thank you for all your insight. I will definitely be back. Scrub Island will always hold a special place in my heart.

First Class service from the time we were picked up at airport to time dropped off. We had a 1 bedroom suite with an amazing view! Room was clean, close to restaurant and pool. The grounds are breathtaking and well kept. Food was amazing, we didn’t have anything we didn’t enjoy! The service we received from Jennifer and Gusti was 5 star. Both of them gave us ideas of what to do at the resort. We would recommend this resort.

Just finished a stay at Scrubb Island Resort for a business conference. My family attended as well. The resort is conveniently located in the BVI and has a beautiful marina. The north beach and bar are beautiful and a great place to hangout for the afternoon. We had a perfect suite for our kids overlooking the marina. What I cannot emphasize enough is how wonderful the staff were to my family. They were always friendly and helpful throughout our stay, but what really set them apart was when my son had an allergic reaction (no fault of the hotel - we didn’t realize he had recently developed this allergy). The general manager Raj personally took my wife and son to the hospital on Tortola, drove my daughter and I back to ferry harbor later, and picked my wife and son up at 6 am when they were discharged). Above and beyond. Thank you Raj! Definitely will come again!

This was on of my favorite places to go, but they left Marriott Bonvoy group and are now way overpriced for other properties in the in the area to chose from. So sad they chose this path . Maybe with enough comments they will reconsider. Love the BVIs but will stay other than here going forward