Gastnutzer
31. Januar 2023
Major Issues, don't stay here. 1. One week prior to check-in, staff emailed me that their system wasn't working with VRBO, and I needed to cancel my original reservation and book a new reservation with them instead. Very suspicious. 2. Upon arrival, we were assigned different rooms than we booked, customer rep (not onsite) not helpful in sorting it out. Door to first room had visible damage (see below) and after 30 minutes on hold, promising manager was onsite, nobody ever showed up. 3. Due to door damage, we did not feel safe staying at the location. Nobody onsite also led to this issue. Management said we were outside cancellation policy (terrible customer service) and would not be refunding us. Still waiting to hear back from claims with VRBO etc. Overall, the property is a converted Motel and they have lots of issues inside and out. I would NEVER suggest anyone stay here, under any circumstances. Manager says he recorded our conversation and will be fighting me for any customer service issue I submit. To me that says a lot.
Übersetzen