Playpark Lodge

The Playpark lodge is in a quiet area in south lake Tahoe. Our room was spacious, well decorated, and very clean. The bed was awesome! The owners are knowledgeable about all the activities in the area and we got some great tips for touring and hiking. We liked the txt communication for the door codes and the keyless entry. Very close to shopping, restaurants, and Tahoe activities. The courtyard full of games was a nice touch. Overall, a great place to stay and we will try to book here first when we return to the area.

Major Issues, don't stay here. 1. One week prior to check-in, staff emailed me that their system wasn't working with VRBO, and I needed to cancel my original reservation and book a new reservation with them instead. Very suspicious. 2. Upon arrival, we were assigned different rooms than we booked, customer rep (not onsite) not helpful in sorting it out. Door to first room had visible damage (see below) and after 30 minutes on hold, promising manager was onsite, nobody ever showed up. 3. Due to door damage, we did not feel safe staying at the location. Nobody onsite also led to this issue. Management said we were outside cancellation policy (terrible customer service) and would not be refunding us. Still waiting to hear back from claims with VRBO etc. Overall, the property is a converted Motel and they have lots of issues inside and out. I would NEVER suggest anyone stay here, under any circumstances. Manager says he recorded our conversation and will be fighting me for any customer service issue I submit. To me that says a lot.

Although we cancelled our reservations several months in advance, Playpark charged for the 2 room 2 night's stay which we never occupied, insisting that *********** had not sent them the cancellation notice.