Lake Ridge South Lake Tahoe

Upon arrivial, there was a very strong chemical smell in our room that we could not remove by either airing out the room or mopping the laminate floors. The smell was making us sick and I was having an allergic response. It was extremely unpleasant and felt unsafe. There was nobody at the hotel office and the phone number provided for issues and emergencies went to an outgoing message with no way to leave a message. We contacted ********** that night and they couldn't reach the hotel either. We were up until 3am literally crying in that room feeling trapped and uncomfortable. Even though we paid for 2 nights, we left as quickly as we could the following morning and stayed somewhere else. Lake Ridge Hotel is refusing to provide a refund and now we have to take legal action against this hotel and *******. I've never had an experience this bad at any other hotel.

The Hotel was ok, but there are better options. Pros: Good location Spacious Room Clean Enough Cons: Air conditioner did not work well Coffee maker did not work No amenities (but it is a basic hotel, so not shocked) Why we wouldn't return: We booked the hotel for 2 nights. While out hiking on the second day, we received calls and text telling me that we only booked one night, and were demanding that we return and gather our things or they were going to move our belongings into the front office. I told her on the phone we did book two nights, and I was looking at the confirmed reservation on my phone as I was telling her that. She demanded (incredibly rude by the way) that I text her my confirmation. As I was getting ready to do so, she looked at her computer again, and realized we had booked 2 nights. She barely apologized, and said when I return I'd need to re-key my room (that part was not a big deal). When I returned, again there was barely an apology (if there was one), and offered nothing to us to for the hassle...it was an immense hassle, as we were hiking in a remote area, and had to cut our hike short so I could get back to an area that had reasonable cell service. Had she actually read through her reservation properly, and not reacted to their own internal computer system issues, this never would have come up. If you go there, make sure you confirm and re-confirm the dates you are staying...good luck.

Small, quiet, and easy experience. We checked in easily, small parking lot that was safe and comfortable to leave are car at to go walk around tahoe from lake ridge. Our room was very clean! So cozy and very modern and up to date. The only problem is that the walls are thin like people mention. We personally didn’t have any problems with our neighbors, and we were there in the room from 7pm -7am on a Saturday to Sunday morning. But you can definitely hear people, tvs, water running and other sounds at times. We genuinely loved our stay here, and we intend on staying here again when we return to Tahoe. The price was gray for the location and comfort it gave us for the day/ night

The room is clean and spacious. Easy check in. And close to everything. This place is quiet. Although the reason I gave 4 out of 5 because people underneath us is having a fit about us walking around our room. The room is hard wood floor. They kept banging our floor and letting us know. It’s annoying for some people that are sensitive in petty noises. Other than that the room was a perfect for price and room.