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24. Juni 2024
We attended an afternoon tea and spa experience. On arrival we went to reception, the lady was not overly helpful with telling us anything. Just pointed where we we needed to go. We thought we would leave our swimwear in the lockers while we ate, but the lockers were not able to be used, so had to carry all our bags with us. The afternoon tea itself and the service in the restaurant was lovely. We then went off to the spa. We had to ask to be provided with the towels robes and slippers, the receptionist seemed quite put out that we were asking for these. We were given the towels and robes, but they had no slippers available, which is not acceptable as they are part of the package and we didn't take spa footwear with us for this reason. We had to go down some stairs that was lit by an extremely dingy dark stand up lamp with the cable trailing on the stairs, very dangerous. Then when we got to the bottom we couldn't gain access so had to go back to reception to be given a key. Once we did get access the changing rooms were not overly inviting. The shower cubicles were just about big enough for a child with horrible shower curtains that stick to you when trying to wash. We then entered the spa area, which was a small pool, a jacuzzi and a sauna. There isn't really much I can say positive about this. The 2 seats around the pool were not very clean, there were tiles missing from the floor inside the sauna and all round the jacuzzi. The only way to get the jacuzzi to work was by keep getting out and switching the power on and off at the wall. The pool itself had scum around the tile surfaces. There was absolutely no one around checking the safety of guests. Over all, I would recommend the Brasserie 1727 restaurant, but until the spa has had a complete overhaul, then steer well clear. Very disappointing
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